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Sutherland Global Services CS Associate salaries in Chengalpattu

Top skills at Sutherland Global Services for CS Associate

voice process inbound customer care Insurance outbound Communication Skills Customer Relationship customer support bpo Customer Service Inbound Calls Bpo Voice Night Shift voice support
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Salary related reviews for Sutherland Global Services

5.0

Rated by 1 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 05 Mar 2025

1.0
 for  Salary and Benefits

Likes

1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day.

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  • Work satisfaction - Good

Dislikes

...but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience.

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  • Salary - Bad
  • +3 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 22 Jul 2024

2.0
 for  Salary and Benefits

Likes

It was a good time working at Sutherland. I was able to learn new culture and actions to be taken from the work space. Experienced mentors and friendly atmosphere. Apart from this I feel this is not a safe job if you are taking this seriously.

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  • Skill development - Good

Dislikes

...orked for almost 20 months which is 1.8 year. Till then I was on contract basis. There is a high difference in salary compared from permanent to contract employees.

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  • Salary - Poor
  • +2 more

Customer Success, Service & Operations Department

4.0
  •  posted on 09 Jul 2022

2.0
 for  Salary and Benefits

Likes

Working in Sutherland had made me to experience the IT culture. I'm an Mechanical Engineer looking to build my career in IT industry to be successful in the upcoming IR 4. Being new to this culture, i faced few huddle in understanding the work culture and people around me. Me at Sutherland had enough time to adopt myself to the culture. The management was very supportive throughout. Regarding Job security, we'll be trained by great professionals and we'll be allowed to explore different kind of duties. There's no way back.

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  • Skill development - Good
  • +1 more

Dislikes

Influencal personalities play a pivotal role in Sutherland. Life balancing is tough here and compensation is not upto the mark. And company policy doesn't work in the team policy. You'll be forced to work for sixth day although it's optional and on our own willingness.

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  • Salary - Poor
  • +1 more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 12 Feb 2025

2.0
 for  Salary and Benefits

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

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  • Company culture - Good

Dislikes

... permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

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  • Salary - Poor
  • +2 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 29 Jan 2025

1.0
 for  Salary and Benefits

Likes

I don't like Sutherland

Dislikes

Very worst salary package, promotion, TL,Managers... In Sutherland 6 days working one days week off Including government holidays.... Best suggestion don't choose any one Sutherland company and don't believe any fake advertisements.....

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  • Salary - Bad
  • +6 more
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Sutherland Global Services CS Associate Salary FAQs

What is the notice period for CS Associate at Sutherland Global Services in Chengalpattu?
According to AmbitionBox, 100% of the Sutherland Global Services CS Associates in Chengalpattu reported a notice period of 3 Months.This is based on 1 response on AmbitionBox in last 2 years.

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