Sutherland Global Services Contact Centre Executive salaries in Mumbai

Likes

Tools to work

Dislikes

Pay is very bad ,Salary should be at Market level with other companies , no proper cafeteria, spoilt food , expensive food at cafeteria Management does not care about well being, management does not look keep the buliding clean , smelly toilets no proper cleaning, desks are dirty

Likes

The work culture is very peaceful and the salary is pretty fair compared to other other companies as Sutherland provides a much better package even to freshers. The best salary packages in the industry.

Dislikes

If you are hired on a contractual basis like I was there is no job security at all if the process to which you are hired is unsuccessful or if there is no more requirement for so many head counts they will just as you to go home. Maybe you will be notified a 2 days or maximum a week before that to just casually they will tell you may lose your job and they will just tell you to go home. Since they are hiring you for a contractual role you won't get any compensation or any other supports.

Likes

Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives

Dislikes

Process got ramp down without agent’s knowledge and they didn’t take care of them

Likes

Nothing.

Dislikes

...ast two years in SAS process at Airoli. There's lots of fevoritism and politics. You won't get any promotion or salary hike until and unless you're in manager's a$$ licker list. Even if you get, you'll have countless responsibilities for the penny hike. They just talk sweet and give fake promises when you reach out to them with your problems. The most pathetic thing is they make rotational shifts compulsory then deduct night transport cost from the salary, and act as if they're doing a favor. There's no job security as you'll in constant pressure of getting layed off if you don't do things as per their convenience. The management does absolutely nothing even if there's a huge issue like fraud. I won't even give one star if it wasn't necessary to submit the review.

Likes

1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day.

Dislikes

...but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience.