Sutherland Global Services Account Management Lead salaries in India (Updated 2025)

Likes

If you have prior exp then they pay good for L3 and above.

Dislikes

Your experience with this completely depends on the process and Management you have for that process, otherwise it's a good place for L3 and Above.

Likes

Salary and payroll was very satisfying. There were no problem on receiving the pay. There are lot many opportunities to learn more

Dislikes

There is no work life balance. Hard working employees will always be dumped up with all the works instead employees who are still acting as if they were busy are still enjoying their lives without any work and getting the pleasure by dumping their works to others. Also some US employees will always provoke that Indian employees are not upto the mark and not smarter than them. Some employees still working in higher positions without any knowledge in their field. Exit interview was not scheduled by HR. There was no clarity when will we get settlement and whom to approach. Last but not the least please treat the employees as human being. Also do understand that even they have their families to take care of.

Likes

Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives

Dislikes

Process got ramp down without agent’s knowledge and they didn’t take care of them

Likes

Nothing.

Dislikes

...ast two years in SAS process at Airoli. There's lots of fevoritism and politics. You won't get any promotion or salary hike until and unless you're in manager's a$$ licker list. Even if you get, you'll have countless responsibilities for the penny hike. They just talk sweet and give fake promises when you reach out to them with your problems. The most pathetic thing is they make rotational shifts compulsory then deduct night transport cost from the salary, and act as if they're doing a favor. There's no job security as you'll in constant pressure of getting layed off if you don't do things as per their convenience. The management does absolutely nothing even if there's a huge issue like fraud. I won't even give one star if it wasn't necessary to submit the review.

Likes

1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day.

Dislikes

...but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience.