SM Group Customer Service Manager salaries in India

Likes

...nment and culture. . Senior also support our juniors in this management . Company salary is also good according to our work and policies too.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

On a positive note, I would like to highlight that the overall working environment at SM is favorable. Colleagues are cooperative, fostering a positive atmosphere. Despite the mentioned concerns, the camaraderie among employees contributes to a pleasant work experience.

Dislikes

Firstly, the restroom facilities need improvement as there is only one common washroom for the entire building, leading to inconvenience. Additionally, the parking situation, with road-side paid parking, poses challenges for employees. I recommend considering enhancements to these basic needs for a more comfortable work atmosphere.

Likes

This group has no. of companies overall all the companies working well and have job security and work life balance. I would also like to add this company really gives secure environmnet for women employees and working evironment is good for everyone. Salary payment is on time.

Dislikes

Nothing serious dislike about this company.

Likes

Leave & bonus are there which is good

Dislikes

No corporate Culture. Management appointed Caretakers are running business as per their choice & benefits. Skill development or Appraisal is not done on performance . No career growth