Foundever Customer Service Professional salaries in New Delhi

Likes

Nothing

Dislikes

The process is wide as per the salary. As per my cx request we are not allowed to take phones to the floor and it's very boring. Management doesn't even try to keep us motivated to stay in the company.

Likes

A good organisation that takes care of wellness of the staffs. Proper feedback and appreciation given for every work done. Any complaint raised, always a proper action is taken at the earliest. Friendly Managers, Team leaders and supervisors. On the whole a very good organisation. I really felt bad while resigning my job.

Dislikes

Salary is less for night shifts. Too much of night shifts

Likes

...hifts change almost every week and hence no work life balance. WFH is a benefit. Salary is very less. Your CTC is just 160000pa without benefits. It takes alot of effort to earn the variable incentives. Many high targets to achieve like RPC, CSAT, C2C, Performance,etc ...It's very difficult to manage all the parameters when everything depends on the mood of the customer. Customers usually call for resolution when they are already in problem and We need to resolve their issues and also get a good rating from them. Payment should be increased as individuals put in a lot of effort to clear these targets.

Dislikes

Long working hours. Too frequent changes in the shift - every week. Low pay.

Likes

The first thing I like us on time salary and job security,the environment and the staff really helpful and appreciated as per work

Dislikes

According to me ther should be more salary in domestic process as well,and sitel should not much entertain clients as they highly presurrize the agent.

Likes

Getting salary at month end

Dislikes

Work environment Rude staff (seniors) No balance between personal & professional life Even though i submitted my resignation they claimed i didnt No leaves even after submitting medical docs Complete sales process tho they'll never admit