ServiceNow Senior Technical Support Engineer salaries in India (Updated 2025)

Likes

Pros: - salary and stocks. - free snacks. - insurance. - paternity leave for 3 months.1 month at a time. - leaves.

Dislikes

Mark my words folks.If you havent faced any of the below scenarios I will give my 1 month salary to you. - If you are expecting work life balance here.Trust me its 0%. u will even take time on weekends and holidays to clear your backlog cases and all. - no limit for cases assignment.every thing here is servicenow product and platform support which is very deep. - the questions they asked in interview and the work which am doing here is not at all relavant. - I dont know how people are giving positive feedback for worklife balance. I worked in cs-platform technologies team.all other teams like automation,integrations,performance,ux and admin also same scenario.daily with burning cases and these teams figth internally that this case is your team issue and all. - the training which they give and the cases and work which they assign are no way related. - they give basic training and some internal training videos and assesment tests to go through.the training and work is far different in reality. - the other headache is we have to attempt calls from the customers for all other teams cases as well and have to update the customer requirement over the case. - when we are working dedicatedly on a case they will assign a new case and sometimes P1 and P2s immediately.all our troubleshooting and investigation for the previous case will be gone and again we have to start from scratch. - no limit for cases assignment its been the same from years.they wont hire more candidates to reduce the cases workload. - you wont sleep properly even in sleep you will think about cases and starts thinking what happens the next day. - even if you need any senior or SME help they might not be available.coz they too will be packed with their cases and internal case tasks.we can't blame them as they too are piled up with their cases.even if they want to help us their bin and cases queue wont let them help us. - dont fall for the high package and stocks they provide. rest is your decision. Think Thrice before stepping in.

Likes

The work-life balance is very good here. People are not behind you, you get sufficient time to complete the work. Managers are very supportive.

Dislikes

Getting a promotion after Senior Software Engineer is very tough. If you get higher in the high salary band then you will not get a good increment next year onwards. They will try to normalize your salary depending on your current designation. You get to work on the ServiceNow platform, so you will be learning how that platform works. You will not learn about things happening outside just keep learning specific things about the platform.

Likes

Very smart people, interesting work, good compensation

Dislikes

Career growth is not upto the mark. SN shapes people to be very SN like, who understands only their internal tools and who are oblivious to what is happening in the outside world: that is problematic. No international relocation. Indian managers dance to the tune of their M2s residing in US. Developer tooling is horrible, late night meetings everyday, you are basically expected to take calls throughout the day, even Friday nigh 11pm.

Likes

ServiceNow offers an excellent work life balance, competitive salary and benefits along with job security plus job satisfaction. Additionally, there are ample opportunities for learning & growth here.

Dislikes

No dislikes to mention