NatWest Group Head Customer Service and Operations salaries in New Delhi

Likes

Great UK driven culture, pay is good, focus on learning, focus on futuristic things, work life experience is great.

Dislikes

Most of leadership is based in UK which can impact managerial experience, pay can improve, increment is average (7-10%), less f;exibility to move across different departments.

Likes

1. Global exposure - you may get the chance to work on projects with people of different nationalities 2. Focus on sustaining is good

Dislikes

...ogression aspect is not so great 2. Too much bureaucracy/ hierarchical system 3. Compensation is less when compared with the competition

Likes

Excellent organisation with an awesome work culture, work life balance, job security, internal career growth opportunities and management teams. Can become better on the pay part though 😉

Dislikes

Salary could be paid better

Likes

The Leave policy is the only thing good about this company.

Dislikes

...espite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers.

Likes

Nothing special to highlight, just a normal corporate like others.

Dislikes

Hike and Appraisal is not very attractive. The organization demands you to be more competitive and challanging but salary Or appraisal won't be competitive, it's usual as per market or below market norms.