Model N Customer Success, Service & Operations Department Salaries in Hyderabad / Secunderabad

Likes

...tire week off which we get irrespective of which geography we are located in. Compared to other services companies, the pay structure is better in Model N. Also, since its a listed company, employees get equity in the form of ESPP and restricted shares which is additional bonus on top of the salary and bonus component.

Dislikes

I think, this would be a more common complain/challenge that any employed IT professional will have. Getting chance to update themselves with the latest in the industry is something we all struggle with and Model N is no different in that sense. We do have training platforms training people in industry basics but the wider technical/professional training is something I wish we could incorporate.

Likes

Good work life balance and hybrid model.

Dislikes

Job insecurity, previously it was good.After company was acquired by another company, it was a mess and totally cost cutting things everywhere. Old tech stack Managers are capable to identify skilled people,they have some set of people who favours and working with them for long time No career growth and Automation tech stack Totally manual even in automation framework which makes users skillset inefficient

Likes

...with all the employees - Company core (DARE) values are adhered in every aspect - Salary benefits and employee recognition are very good - Great work culture, no bureaucracy - Wellness holidays still followed after covid (11 days) - challenging work and more ...

Dislikes

none currently

Likes

... of interviews. HRs are helpful and approachable. The leave policy is excellent. Compensation is also decent. I am enjoying my days in Model N.

Dislikes

No dislike as of now.

Likes

People, salary, and benefits are good. Moved to a new office in Raheja which is a plus. Many tenured folks so the knowledge about custom frameworks, etc is well maintained by those folks.

Dislikes

Heavy middle management (too many Directors just for the sake of retention) so communication is very much segmented. Only a select few know what's truly going on. Skill development/ learning is not given enough attention and work satisfaction is very low. No rationale behind who gets promoted and why.