MasterCard Customer Success Manager salaries in India (Updated 2025)

Likes

They offer best compensation in industry

Dislikes

Politically driven BFC in Gurgaon where couple of directors are driving a culture of favouritism and who would like to throw team members under the bus rather than owing to their own mistakes.

Likes

There is job security and perks are better than most other companies in the same sector.

Dislikes

However, compared to It's direct competitors it's compensation is low.. No work from home is allowed for long term and this lack of flexibility is a serious disadvantage..

Likes

Work life balance Thats it nothing else

Dislikes

1. Salary compared to 2000’s paycheck, and as per HR it’s market standard 2. Like a big MNC which thinks india as a hub for less money will work 24*7 3. Won’t fire anyone but would make scenarios as such that the employee would eventually leave 4. No retain policy, as they think MasterCard is a brand anyone would die to replace you. ( 5-6 position have been closed in a year as no one joined as replacement this is the brand value) 5. Acquires small companies and then treat their employees as step employees

Likes

Great company to work for. Policies are employee centric and benefits are great. Flexible in timing, have good Bonus and stock options for high performer. Medical insurance is 3 times of most companies, Term insurance is 3 time of your CTC, 37 annual leaves, 15 public leaves, 16 weeks paternity and 6month maternity leave. Development plan to build your own career and guidance move into technology or jobs role you want to move to

Dislikes

None

Likes

The worst place I worked in my past 10 plus years of work life. Mastercard is a political firm than a corporate office. If anyone getting any offer, just try to understand the team and members before stepping into the team or ask any colleagues who are working at MC. Very old applications. Improvements are there but lots of issues clients will hate or disturbed while working with MC multiple applications.

Dislikes

Nothing more to like at MC than a brand name. Always remember brand is nothing whoever is giving better package and better work life balance stay with them for long.