Markets and Markets Senior Customer Success Manager salaries in India

Likes

Flexibility of work, hybrid work culture

Dislikes

incentive structure, no change in variable component of salary, company politics, pay parity. Hiring new resources with high packages but ignoring high performing existing resources

Likes

Salary

Dislikes

Bad Management from top level itself Hire people to actually mentally harass the employees by putting unrealistic sales targets No training and expecting results in 1 month of joining ( achive 15k sales by junior employee) Such bad lead quality and good leads are taken away by managers Managers are the worst because they will use you as a dustbin by dumping all the bad leads in your side and taking away good leads Not even able to close the sales Just working in this system from past 7-8 years with no skills, intelligence and growth none whatsoever. They will steal your sales they will ask you to do their side of work as well and they will pretend that they are the sweetest creature in front of you and behind your back you are getting bad reviews everywhere. Not a good company to work in not at all because they are a scam they are not even aware about the leakage that is there and CEO have a tendency to invade your personal space even on Saturday sundays they keep training sessions and keep texting on WhatsApp group regarding how people are useless not working what he need others to do and blah blah. Please think before you join here and specially avoid managers like - Jaison Jose, Tanveer Maldar, Ankit puri, Jasdeep and ayush Jain as these people have no skills and are in this system from a decade stealing away peoples sales and very unethical in terms of work. They have no sense of how to talk to clients have no idea how to be a manager. So please think about it before you join this company there are better options out there rather than this nonsensical place.

Likes

Flexible login hour, however there is no log out time

Dislikes

No standard salary bands, senior associates sometimes earns more than a team lead. No goal setting process or skill enhancement. Just expected to work like a bull. Do not hire for a long time even if the team size is less by 50% due to resignation. Still workload remains same on the team. Very wrong paperwork of sales incentive scheme. Seems like incentives are just on papers or for head level only. Policies or rules changes fortnight without informing employees. Toxic work culture. Management is not aware of what level of toxic culture is getting on grounds due to CXOs. Non-practical mandates are enforced without thinking of the challenges. This is degraded report quality. Parking not available at office. In WFH scenario, they have not provided laptops to employees even after months. No transperency in company policies through HR. No allowances like internet or anything. Manages social media reviews at the time of hiring

Likes

Getting Salary on time.

Dislikes

Unethical research practices Volatile decision making by senior management Bond for all the level of employees Unethical promises by sales team to client No value for consulting and sales team except sales team Use pirated software by company

Likes

... for chilling company policies are good appraisals are fair and are they give good salary hike and bonus every year

Dislikes

There is a lot of politics and the management doesn't address our issues salary is decent but career growth is slowly there is a bond of 2 years before which you cannot resign on the job training is not given to new joinees