Magic Edtech Customer Success, Service & Operations Department Salaries in India

Likes

1. Flexible working hours 2. Hybrid working 3. Salary on time

Dislikes

1. Extremely low salary. Salary below market standard 2. Poor appraisal and hr policies 3. Appraisals never happen on time 4. Low appraisals. If you are being promoted to next level then max appraisal will be 50k a year. Avg appraisals are like 3-4 percent. 5. No learning at all.

Likes

There is nothing much to write for this company. While salary is good & above industry standard, this is the only good point.

Dislikes

Lot of politics. Many things are happening behind back that impacts moral & job security. These back stabbers fill ears of management. Unfortunately I felt that management supported such back stabbers and listened to them without verifying facts. I would strongly recommend if you have other options take those option than to sabotage your career here.

Likes

I believe they were hiring keeping some future project in mind , hence they were open to any salary . They did offer me a nice salary .

Dislikes

1. They have a tracking tool in place , which tracks all your activities . And they need 8 hours of productivity . And they have a list of productive tools / websites which are only considered productive . For example , they dont consider UDEMY as productive , so if u plan on learning new things for the project via udemy , thats not productivity . Like wise for many useful sites , blogs etc . So completing 8 hours is a pain . 2. The upper management will talk nicely , and say we are always there , but when the time comes , u r not the priority , the client is . 3. Please do not get into pearson projects , they are all shit . They will make you do the BAKWASS work , and the pearson team will do all the smart work . 4. At the end i would say , just take the offer and make a counter somewhere else , dont join Magic . 5. Just another bol baccan company 6. Also they dont have a probabtion period , so u r on a 3 month notice period from day 1 . Thats a trap , please dont join Magic

Likes

Some leads are good

Dislikes

...job security HR department just don’t bother for employees No good projects They try to replace you with some fresher who has a low package to maintain profitability Definitely terrible company

Likes

Work life balance, job security, company culture.

Dislikes

In hand salary is very low, and very bad appraisals. Also if we take it up to HR or the respective manager, they just say that this is not in their control.