Infinx Service Desk Engineer 2 salaries in Mumbai

Likes

If you are part of their software department then culture is different and for bpo its different. Amazing people in software as compared to bpo guys.

Dislikes

Salary raise is low than expected...and for me personally location was really matter.

Likes

Work environment is good.

Dislikes

...achieve 100% i.e. Quality scores must be greater than 99.10 which is impossible. In my observation company is thinking about cost cutting such as they have invested so much money to create an good envoirment but keep one coffee maching operative despite having 2 shows narrow thinking. Mindset must be changed if we need to achieve more.

Likes

Work atmospisre is good and training staf is good for freshers learning in AR

Dislikes

...lary and at time of Apprisal said you are getting high salary as per experience. As per company nomes every employee salary is increase in ceratain amount at time of Apprisal and production and quality allso sustain as per company noms but hr and operations denied for Apprisal. So need to improve hr policies related employee concerned.

Likes

There is nothing to like you about INFINIX except salary but only for experience one.

Dislikes

There are several process in INFINIX but if you hired for SIMON MED IMAGING (SMI) then following actions will be taken against you. 1. Target is above 40 and if you do not acheive your target then they will put you in QIP. 2. After QIP still you did not achieve your target on daily basis then you will be going to PIP. 3.Then after direct separation without any reason just because they are hiring fresher candidates who are ready to work at 17k. So why they will pay 40k to us ? 4. If you do not achieve you daily target then you will have to extend your shifts by 4 hours daily. 5. Extension hours will not pe paid. 6.There are very limited access of portal and we need to request very badly to get the access of any portal. 7.Error will be given on appeal format and for very nonsense reasons just because Quality doesn’t know how to audit the cases. 8. There is no MIS team in INFINIX. 9. There is no WFM team in INFINIX. 10. Cab facility is also very poor. Your logout time is 3 AM and you will get cab by 4 or 4.45 AM and daily you have to book OLA or UBER. Read carefully before choosing INFINIX.

Likes

There is nothing to like about this company. Worse place to work. It's been 5 years I'm working with here and they only paid 16k ... Yearly appraisal 800 only, they only do show off

Dislikes

...d but after the pandemic the company started treating it's employees like hell.. they cut 4k from our salary. Increased production, increased work time. Increased pressure. BEST SUGGESTION DON'T APPLY JOB AT INFINX