Infinx Customer Success, Service & Operations Department Salaries in India

Likes

From what I have gathered, working at Infinx offers a unique opportunity for professional growth and recognition. I am particularly drawn to the prospect of showcasing my skills to my managers and receiving appreciation for my contributions. Additionally, the chance to develop myself further and potentially move up to a leadership role is incredibly appealing. I would appreciate the opportunity to discuss any potential openings within your organization and how my skills and experience could align with the goals of Infinx.

Dislikes

Some user's feel that compensation (salary, bonuses, benefits) is not competitive enough compared to industry standards or doesn't match the amount of work expected. Also, many supervisors are unable to avail their entitled leaves due to the demanding nature of their work responsibilities. As a result, they are losing out on their accumulated leaves and are also not receiving compensation in the form of overtime for their extra workload. I would like to suggest that we work closely with the payroll department to address this issue and find a solution that is fair to all parties involved. As per company policy, supervisors are allowed to carry forward a maximum of 60 unused leaves to the following year. Any leaves in excess of this limit will unfortunately lapse. I believe that by addressing this issue proactively, we can ensure that our supervisors are able to maintain a healthy work-life balance and are duly compensated for their hard work and dedication.

Likes

Work environment is good.

Dislikes

...achieve 100% i.e. Quality scores must be greater than 99.10 which is impossible. In my observation company is thinking about cost cutting such as they have invested so much money to create an good envoirment but keep one coffee maching operative despite having 2 shows narrow thinking. Mindset must be changed if we need to achieve more.

Likes

Work atmospisre is good and training staf is good for freshers learning in AR

Dislikes

...lary and at time of Apprisal said you are getting high salary as per experience. As per company nomes every employee salary is increase in ceratain amount at time of Apprisal and production and quality allso sustain as per company noms but hr and operations denied for Apprisal. So need to improve hr policies related employee concerned.

Likes

There is nothing to like you about INFINIX except salary but only for experience one.

Dislikes

There are several process in INFINIX but if you hired for SIMON MED IMAGING (SMI) then following actions will be taken against you. 1. Target is above 40 and if you do not acheive your target then they will put you in QIP. 2. After QIP still you did not achieve your target on daily basis then you will be going to PIP. 3.Then after direct separation without any reason just because they are hiring fresher candidates who are ready to work at 17k. So why they will pay 40k to us ? 4. If you do not achieve you daily target then you will have to extend your shifts by 4 hours daily. 5. Extension hours will not pe paid. 6.There are very limited access of portal and we need to request very badly to get the access of any portal. 7.Error will be given on appeal format and for very nonsense reasons just because Quality doesn’t know how to audit the cases. 8. There is no MIS team in INFINIX. 9. There is no WFM team in INFINIX. 10. Cab facility is also very poor. Your logout time is 3 AM and you will get cab by 4 or 4.45 AM and daily you have to book OLA or UBER. Read carefully before choosing INFINIX.

Likes

There is nothing to like about this company. Worse place to work. It's been 5 years I'm working with here and they only paid 16k ... Yearly appraisal 800 only, they only do show off

Dislikes

...d but after the pandemic the company started treating it's employees like hell.. they cut 4k from our salary. Increased production, increased work time. Increased pressure. BEST SUGGESTION DON'T APPLY JOB AT INFINX