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4.0

based on 5.2k Reviews

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Mumbai
Customer Success, Service & Operations

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IIFL Finance Customer Success, Service & Operations Department Salaries in Mumbai

based on 285 latest salaries
Designation Avg Annual Salary Open Jobs

Customer Care Executive

0 - 5 years exp. · Mumbai (20 salaries)
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₹1.7 L/yr - ₹3 L/yr

3 job openings

Gold Appraiser

1 - 3 years exp. · Mumbai (16 salaries)
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₹2.4 L/yr - ₹3.8 L/yr

5 job openings

Senior Officer

1 - 7 years exp. · Mumbai (13 salaries)
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₹2.3 L/yr - ₹3.9 L/yr

Gold Loan Officer

1 - 6 years exp. · Mumbai (12 salaries)
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₹2.2 L/yr - ₹3.5 L/yr

1 job opening
Starting your career? Discover IIFL Finance fresher salaries in India

Officer

1 - 5 years exp. · Mumbai (12 salaries)
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₹1.1 L/yr - ₹4 L/yr

Branch Manager

4 - 13 years exp. · Mumbai (11 salaries)
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₹4.5 L/yr - ₹7 L/yr

1 job opening

Relationship Manager

1 - 6 years exp. · Mumbai (10 salaries)
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₹2.2 L/yr - ₹5.2 L/yr

Customer Service Executive

1 - 6 years exp. · Mumbai (9 salaries)
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₹1.6 L/yr - ₹4 L/yr

Operations Executive

1 - 4 years exp. · Mumbai (9 salaries)
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₹1.2 L/yr - ₹3.5 L/yr

Customer Service Officer

0 - 8 years exp. · Mumbai (6 salaries)
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₹1.3 L/yr - ₹3.6 L/yr

Team Lead

5 - 9 years exp. · Mumbai (5 salaries)
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₹2.2 L/yr - ₹6 L/yr

1 job opening

Back Office Executive

0 - 7 years exp. · Mumbai (5 salaries)
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₹2.4 L/yr - ₹3.3 L/yr

Sales Executive

1 - 3 years exp. · Mumbai (4 salaries)
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₹1.4 L/yr - ₹3 L/yr

Associate Vice President

17 - 20 years exp. · Mumbai (4 salaries)
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₹13.5 L/yr - ₹18.1 L/yr

Deputy Manager

4 - 8 years exp. · Mumbai (4 salaries)
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₹4.5 L/yr - ₹9.5 L/yr

India Operations Manager

2 - 9 years exp. · Mumbai (4 salaries)
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₹4 L/yr - ₹10.3 L/yr

Senior Customer Care Officer

3 - 7 years exp. · Mumbai (3 salaries)
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₹3.2 L/yr - ₹3.8 L/yr

Quality Advisor

5 - 6 years exp. · Mumbai (3 salaries)
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₹3.6 L/yr - ₹4.5 L/yr

Operations Manager

6 - 9 years exp. · Mumbai (3 salaries)
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₹3 L/yr - ₹10.3 L/yr

Senior Process Officer

5 - 6 years exp. · Mumbai (AmbitionBox Estimate)
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₹2.9 L/yr - ₹3.3 L/yr

Last Updated: 10 Feb, 2025

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Salary Negotiation in an interview
Hi, I have had a first round of interview with the company. And mentioned my salary expectations as 15- 20% from my previous LPA. But after that I feel like I have undervalued my expectations. Being in the field for 9 years with the required skill, considering the market and the prospect company is a well known builder, i should have asked more. Anyway a face to face interview is scheduled next week. How to ask them a higher salary from what I have mentioned earlier. And how much I can ask more. Please help. Thanks in advance.
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Salary related reviews for IIFL Finance

4.0

Rated by 30 employees for salary & benefits

Branch Incharge in Gadarpur

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 11 Feb 2024
3.0
 for  Salary and Benefits

Likes

Salary criteria was good.

Dislikes

Work culture was too bad. No support from seniors and audit department always target the employees. They don’t provide the training to employees in any sector. Moreover, they always try to spoil the career of the employees as employees has to fight for FNF and relieving.

read more
  • Skill development - Poor
    • +3 more

Assistant Manager in Purulia

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 14 May 2022
1.0
 for  Salary and Benefits

Likes

One thing I like about IIFL that salary credited on time.

Dislikes

Environment of IIFL is very pathetic. Every BM of every branches feels that they are MD of the company & there is no job security. If any employee get better opportunity then after submitting the resignation management threats the employee that pull back your resignation otherwise I will be terminated to youso that you will not be able to work for any other organisations.

read more
  • Salary - Bad
    • +6 more

Loan Manager in New Delhi

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 14 Jul 2021
3.0
 for  Salary and Benefits

Likes

Company gives every year diwali bonus which is deducted from your salary

read more

Dislikes

In the interview the HR said that you only make loans against the gold but did not tell about self sourcing targets which is disgusting

read more
  • Skill development - Poor
    • +1 more

Customer Care Executive in Chirawa

Customer Success, Service & Operations Department

5.0
  •  posted on 10 Mar 2022
5.0
 for  Salary and Benefits

Likes

Good work environment and culture.Teammates are supportive and the management is transparent.there is a huge cafeteria and gaming arcade for chilling.company policies are good.

read more
  • Salary - Excellent
    • +6 more

Dislikes

There is a lot of politics and the management does't address our issues. Salary is decent but career growth is slow .

read more

Executive Accountant in Zirakpur

Customer Success, Service & Operations Department

4.0
  •  posted on 02 Nov 2021
3.0
 for  Salary and Benefits

Likes

Job security is perfect if you are doing your work in a good manner .Work culture is nice and some of company policies are good regarding hike amd bonus.

read more
  • Job security - Good

Dislikes

...ment i dont like is about politics and the management doesn't adress our issues.Salary is decent but career growth is slow.

read more
  • Skill development - Poor
see more salary related reviews

IIFL Finance interview questions by designations

Branch Manager (33)Gold Appraiser (20)Assistant Manager (17)Relationship Manager (13)
View all 236 interview experiences

Know more about IIFL Finance Mumbai

More about working at IIFL Finance

IIFL Finance Salary FAQs

How much does IIFL Finance pay per year?
The average IIFL Finance salary ranges from approximately ₹0.6 Lakh to ₹1.8 Lakh per year for a Back Office and ₹31.8 Lakhs to ₹51 Lakhs per year for a Senior Vice President. Salary estimates are based on 285 IIFL Finance salaries received from various employees of IIFL Finance. IIFL Finance employees rate the overall salary and benefits package 4.0/5 stars.
What is the highest salary in IIFL Finance?
The highest-paying job at IIFL Finance is a Senior Vice President with a salary of ₹31.8 Lakhs to ₹51 Lakhs per year. The top 10% of employees earn more than ₹11 lakhs per year. The top 1% earn more than a whopping ₹36 lakhs per year.
What is the minimum salary in IIFL Finance?
Minimum salary at IIFL Finance depends on the role you are applying for. For Customer Care Executive the minimum salary is ₹1.2 Lakh to ₹3.8 Lakhs per year, and for Gold Loan Officer the minimum salary is ₹1.5 Lakh to ₹4.2 Lakhs per year and so on.
What is the salary package for freshers in IIFL Finance?
The average salary at IIFL Finance for freshers varies from ₹1.3 Lakh to ₹1.6 Lakh per year for Human Resource and ₹8.7 Lakhs to ₹21 Lakhs per year for Product Manager.
What is the notice period at IIFL Finance in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 31% of the IIFL Finance employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 1 Month, 31% reported a notice period of 3 Months and the remaining reported other notice period durations. This is based on 209 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at IIFL Finance , Mumbai is INRunlock blur . Salary estimates are based on 285 IIFL Finance latest salaries received from various employees of IIFL Finance.

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