ICRA Customer Success, Service & Operations Department Salaries in Kolkata

Likes

Salary on time. Reimbursement on time.

Dislikes

Internal politics, Nepotism, partiality and the HR dept is terrible. No one will ever give you any answer/solution. They are good for nothing. Every month people change, you even don't know who to contact. Seniors wont help you achieve your targets nor they are willing to travel for meetings. Unwanted team calls. Whenever your manager is free or not in any mood for meeting, he/she will schedule Virtual team calls.

Likes

Good learning, but after sometime you do the same repetitive tasks tho

Dislikes

Salary below market standards No employee engagement programs No motivation for employees Most of the employees just wait for next appraisal cycle so that they can leave after

Likes

This company has excellent culture and job security. Everyone is very polite and humble and the pay is as per industry average but there is very less perks and other benefits.

Dislikes

... as such to dislike but only thing I can say is to give some perks to employees. Like for transport and foods they deduct from your salary.

Likes

Company has decent work pressure and seniors and Managers are well behaved and helps alot in the work , Policies of this company are very employee friendly and has a strong management system which prevents and unethical working situation prevailing in this company, one can easily Balance work life and personal life while working here.

Dislikes

Career growth is not decent and salary are not upto the market standard .

Likes

Salary paid on time, WFH benefits during pandemic,

Dislikes

No career growth ; Sr. Mngmnt is clueless about where to steer the company ; Bosses are supreme ; mediocrity thrives as does "behind"-licking ; antiquated IT systems; : efficient ppl across dept's are fired without proper intimation ; good folks across Analysts, Business Development and other functions have been forced to resign ; they had 3 MD's since 2019 till 2021 - hence this org. is running like a headless chicken ; appraisal is a farce - boss's impression is the last impression ; don't know how to handle employees or clients and their issues ; feel that they are obliging a client by doing their ratings / providing other services ; full of themselves ; Current crop of Sr. Mngmnt is sickening (to put it mildly) ; if immediate course corrections aren't made (starting with doing away with the dead-weights in Sr. Mgmt), ICRA is going to go the way of Dinosaurs !