ICICI Bank Customer Service Salaries by 10 Employees

1 - 5 years exp.

₹1.8 Lakh - ₹4.5 Lakhs

Low Confidence

Salary of majority employees

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At par with the average Customer Service Salary in Banking Companies for 1 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Salary 1 - 4 years exp. (4 salaries)	Unlock ₹1.8 L/yr - ₹3.9 L/yr
BFSI, Investments & Trading Customer Service Salary 2 - 5 years exp. (3 salaries)	Unlock ₹1.9 L/yr - ₹3.5 L/yr
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Finance & Accounting Customer Service Salary 3 years exp. (AmbitionBox Estimate)	Unlock ₹3 L/yr - ₹4.5 L/yr

Last Updated: 22 Sep 2024

Companies similar to ICICI Bank for Customer Service

Company name	Avg Annual Salary	Open Jobs
HDFC Bank Customer Service Salary 0 - 7 years exp. (9 salaries)	Unlock ₹2 L/yr - ₹3.5 L/yr 1% more
Axis Bank Customer Service Salary 0 - 2 years exp. (4 salaries)	Unlock ₹1.8 L/yr - ₹4.5 L/yr 46% more
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State Bank of India Customer Service Salary 3 - 10 years exp. (5 salaries)	Unlock ₹2 L/yr - ₹4.5 L/yr 16% more
Kotak Mahindra Bank Customer Service Salary 2 - 5 years exp. (5 salaries)	Unlock ₹2.5 L/yr - ₹3.8 L/yr 1% less
IndusInd Bank Customer Service Salary 1 - 3 years exp. (3 salaries)	Unlock ₹1.6 L/yr - ₹2.5 L/yr 23% less
Yes Bank Customer Service Salary 2 - 3 years exp. (3 salaries)	Unlock ₹1 L/yr - ₹4 L/yr 13% less
NatWest Group Customer Service Salary 0 - 2 years exp. (6 salaries)	Unlock ₹3.3 L/yr - ₹4 L/yr 29% more
Barclays Customer Service Salary 2 - 6 years exp. (4 salaries)	Unlock ₹5.8 L/yr - ₹7.2 L/yr 113% more
AU Small Finance Bank Customer Service Salary 1 - 8 years exp. (4 salaries)	Unlock ₹1.2 L/yr - ₹4 L/yr 7% more
Standard Chartered Customer Service Salary 4 - 8 years exp. (3 salaries)	Unlock ₹3 L/yr - ₹9.5 L/yr 86% more

Customer Service salary at ICICI Bank ranges between ₹1.8 Lakh to ₹4.5 Lakhs per year for employees with experience between 1 year to 5 years. Salary estimates are based on 10 latest salaries received from various employees of ICICI Bank.

Experience wise ICICI Bank Customer Service salaries

Last Updated: 22 Sep 2024

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	Unlock ₹1.2 L/yr - ₹3.3 L/yr
2 years (AmbitionBox Estimate)	Unlock ₹1.2 L/yr - ₹3.9 L/yr
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3 years (AmbitionBox Estimate)	Unlock ₹1.8 L/yr - ₹4.5 L/yr
4 years (4 salaries)	Unlock ₹1.8 L/yr - ₹3 L/yr
5 years (AmbitionBox Estimate)	Unlock ₹1.1 L/yr - ₹3.5 L/yr

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Top skills at ICICI Bank for Customer Service

Escalation Management

Salary related reviews for ICICI Bank

3.6

Rated by 8 employees for salary & benefits

Deputy Manager in Hyderabad / Secunderabad

Full Time

IT & Information Security Department

4.0

• posted on 01 Feb 2025

3.0

for Salary and Benefits

Likes

Job Security

Job security - Good

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Work satisfaction - Poor

+1 more

Sales Executive in Ahmedabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 27 Nov 2024

4.0

for Salary and Benefits

Likes

...ous training and development programs to help employees enhance their skills. 2. _Competitive Salary_: ICICI Bank provides competitive salaries and benefits to its employees.

Salary - Good

Dislikes

Nothing

Skill development - Poor

+2 more

Management Trainee in Mumbai

Full Time

BFSI, Investments & Trading Department

4.0

• posted on 27 Nov 2024

4.0

for Salary and Benefits

Likes

....Work life balance is good for me as we don't have too much pressure and stress. Salary and other benefits are also good. There is no appraisal system, therefore no leg pulling or working in silos is there which is very important for big organisation especially established banks. This very boon also have some cons like there are fixed increament at annual level which are close to 9% at mid management level and 4-5% at leadership levels. Additionally, the promotion happens in every 3 yrs(which is fixed based on your work experience and education level) till you reach leadership level and with each promotion you get salary hike of around 25% and from CM1 level you start to get Esops as well. Furthermore, there are fixed working hours from 9:15-5:15 for me and strictly no work from home policy. You have to be present physically everyday at ofc. Overall company culture is good like other corporates. In branch level things and experience might defer. Overall in my opinion better than other indian banks.

Salary - Good

+4 more

Dislikes

Work from office for 6 days policy, with alternate Saturday's off. Others, You can read it in like section only, mentioned there

Deputy Manager in Bangalore / Bengaluru

Full Time

Sales & Business Development Department

4.0

• posted on 27 Oct 2024

3.0

for Salary and Benefits

Likes

Work life balance is there if you are a Virtual RM. Salary is below average as compared to posh cities where cost of living is high like Bangalore. HR policies is good. Fresher should take a chance to learn and embibe in the field. Coming to promotion it is by default your years of experience and expertise in the domain.

Job security - Good

+3 more

Dislikes

CTC Complexities Internal department change is not easy

Chief Manager in New Delhi

Full Time

Sales & Business Development Department

5.0

• posted on 25 Oct 2024

5.0

for Salary and Benefits

Likes

...g you can enjoy. You have to do one thing only. Do your Job with responsibility. Nothing will bother you inprospect of Job security, salary. You are working in most established brand who care for its employees.

Salary - Excellent

+6 more

Dislikes

Nothing

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What people are saying about ICICI Bank

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indispensablefire

works at

ICICI Bank

Need assistance for a job switch

So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more

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ICICI Bank Customer Service Salary FAQs

What is the salary of Customer Service at ICICI Bank?

Customer Service salary at ICICI Bank in India ranges between ₹1.8 Lakhs to ₹4.5 Lakhs for experience between 1 years to 5 years. According to our estimates it is 1% less than the average Customer Service Salary in India. Salary estimates are based on 10 latest salaries received from various employees of ICICI Bank India.

How does the salary of a Customer Service at ICICI Bank India compare with the average salary range for this job?

The average salary of a Customer Service at ICICI Bank is 1% less than the average salary of a Customer Service in India. To know exact salary insights, login to view.

What are the top skills required to work as a Customer Service at ICICI Bank?

Escalation Management is a popular skill required to work as a Customer Service at ICICI Bank.

Which similar companies are paying more than ICICI Bank to a Customer Service in India?

Barclays Customer Service Salary - ₹5.8 Lakhs to ₹7.2 Lakhs per year
Standard Chartered Customer Service Salary - ₹3.0 Lakhs to ₹9.5 Lakhs per year
Axis Bank Customer Service Salary - ₹1.8 Lakhs to ₹4.5 Lakhs per year
NatWest Group Customer Service Salary - ₹3.3 Lakhs to ₹4.0 Lakhs per year
State Bank of India Customer Service Salary - ₹2.0 Lakhs to ₹4.5 Lakhs per year

What is the salary of a Customer Service in companies similar to ICICI Bank in India?

AU Small Finance Bank Customer Service Salary - ₹1.2 Lakhs to ₹4.0 Lakhs per year
HDFC Bank Customer Service Salary - ₹2.0 Lakhs to ₹3.5 Lakhs per year
Kotak Mahindra Bank Customer Service Salary - ₹2.5 Lakhs to ₹3.8 Lakhs per year
Yes Bank Customer Service Salary - ₹1.0 Lakhs to ₹4.0 Lakhs per year
IndusInd Bank Customer Service Salary - ₹1.6 Lakhs to ₹2.5 Lakhs per year

What is the estimated take home salary of a Customer Service at ICICI Bank in India?

The estimated take-home salary of a Customer Service at ICICI Bank ranges between ₹20,486 per month to ₹22,142 per month in India. The take-home salary calculation is based on the average ICICI Bank Customer Service salary in India which ranges between ₹1.8 Lakhs to ₹4.5 Lakhs per year for employees with experience between 1 years to 5 years. Check how did we calculate take home salary?

What is the notice period for Customer Service at ICICI Bank?

According to AmbitionBox, 56% of the ICICI Bank Customer Services reported a notice period of 15 days or less, 33% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 9 responses on AmbitionBox in last 2 years.

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ICICI Bank Customer Service Salaries

ICICI Bank Customer Service salary in India ranges between ₹1.8 Lakh to ₹4.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 10 ICICI Bank latest salaries received from various employees of ICICI Bank.