ICICI Bank Assistant Manager Customer Service salaries in India

Likes

....Work life balance is good for me as we don't have too much pressure and stress. Salary and other benefits are also good. There is no appraisal system, therefore no leg pulling or working in silos is there which is very important for big organisation especially established banks. This very boon also have some cons like there are fixed increament at annual level which are close to 9% at mid management level and 4-5% at leadership levels. Additionally, the promotion happens in every 3 yrs(which is fixed based on your work experience and education level) till you reach leadership level and with each promotion you get salary hike of around 25% and from CM1 level you start to get Esops as well. Furthermore, there are fixed working hours from 9:15-5:15 for me and strictly no work from home policy. You have to be present physically everyday at ofc. Overall company culture is good like other corporates. In branch level things and experience might defer. Overall in my opinion better than other indian banks.

Dislikes

Work from office for 6 days policy, with alternate Saturday's off. Others, You can read it in like section only, mentioned there

Likes

Work life balance is there if you are a Virtual RM. Salary is below average as compared to posh cities where cost of living is high like Bangalore. HR policies is good. Fresher should take a chance to learn and embibe in the field. Coming to promotion it is by default your years of experience and expertise in the domain.

Dislikes

CTC Complexities Internal department change is not easy

Likes

...g you can enjoy. You have to do one thing only. Do your Job with responsibility. Nothing will bother you inprospect of Job security, salary. You are working in most established brand who care for its employees.

Dislikes

Nothing

Likes

The overall salary structure. Centralized appraisals.

Dislikes

Thank God for centralized appraisals, otherwise one wouldn't get a dime! The company culture is deteriorating with every passing minute. You won't get to learn new things unless the hierarchy sees their own benefit in it. Favourism and partiality goes hand in hand and at a peak level.