HSBC Group Customer Care Executive salaries in Kolkata

Likes

...ng us do things what the line managers are supposed do which is not fair at all. Salary hike should be given not only looking at the performance the way how the agent is with everyone, how he or she in job, hardworker but no motivation given I'm not getting identified for the work I do. I got best efficient call taker for the entire management but no body knows apart from my manager no mail is sent.. HSBC is giving opportunity only for the person who is close to managers friends, party rocking people bickering people, not for the people who is hardworker and think job is like a god for them..

Dislikes

Not recognized for the work what your doing? No motivation given. No appreciation.. Not paid good for the work I do.. less increment , I have family I'm the only one who works , hsbc knows that very well still the hike is very less with that money I cant lead a family

Likes

I am impressed with my workplace which is mostly work from home. The atmosphere here is incredible supportive, fostering both personal and professional growth. The team is also like a family and make each day enjoyable.

Dislikes

In the like comment, I have mentioned that its Hybrid or majority work from home, the salary structure is kind of average. In the beginning we used to claim our internet bills. However, they removed the internet bill reimbursement policy recently. Hope we wish to get it back so that I could give 5 star for salary and benefits next time. Some people would laugh at this dislike but many would know.

Likes

...licies in place in theory. In practice it all depends on your team and managers. In my experience I haven’t seen many positives apart from pay , but if your team is okay, it might work out very well

Dislikes

Again it’s all contingent on the team. The company has excellent policies in place and if allowed to work will create a great work environment

Likes

Work life balance is decent, job security is high in HSBC India.. Decei learning opportunities..

Dislikes

Compensation is not competitive at all compared to its market competitors.. Promotions and hikes are poor and managers play favourites..

Likes

Like the work culture here, during the pandemic when other companies were struggling to pay their employees HSBC paid the salary to their employees without any salary cut. They try to retain their employees by helping them in every possible ways.

Dislikes

There is nothing that I dislike about HSBC.