HSBC Electronic Data Processing Customer Success, Service & Operations Department Salaries in India

Likes

They have provided WFH facilities and company laptops. Giving reimbursement on furnitures and UPS at home.

Dislikes

... don't join this, it will really make u suffer. You will feel like running away. Salary is very less and expectations from u are like vice President. Work life balance is not there. Ànd trust me if you want a peaceful life then don't take this job. If any how you get here then just leave in one year only. Only work work and work, no other activities. You have to pay for each every thing team lunch, team dinner and any team outing. Nothing is financed by company.

Likes

Work culture is good, supportive atmosphere in terms of growth & professional development. Great onshore team to learn from and transparent management with clear defined objectives and strategy.

Dislikes

Poor pay Master as compared to competitors. Much of the responsibilities & ownership is pushed to lower management while higher management enjoys high salary and great perks. Very low opportunity for business travel and personal interaction is missing between you & your stake holders (which hinders rapport building). Appraisal is okay but good to high performers will be disappointed due to disproportionate distribution of appraisal & cash incentives.

Likes

Management is a mix of bad and good. After you are promoted to managerial level you are expect to know about 80percent of your responsibility that you were never exposed to. The compensation is too poor compare to any other company but you will have mountenious responsibility.

Dislikes

Pay package- it is peanuts compare to other companies of same stature and work politics. Transport is free within a certain time but if your shift is outside that time window you need to travel to nodal point on your own to get the transport.

Likes

Good work environment with friendly , non judgemental people.salary structure & pay package is excellent as per industry standards, growth is slow &learning opportunities are decided by line managers who are not always impartial, leave policy is very good with support for different life events like exams, motherhood, demise of loved ones.Overall, a good place to work if growth is not the primary concern but job stability is.

Dislikes

Learning opportunities are decided by line managers even though the courses may be open to all.this is a huge deterrent to one's growth.I also see a lot of bias in recognizing performance or contribution.Facilities can be improved at the Kolkata site with better building condition,adding a gym & maybe putting more greenery inside the building instead of the plastic flowers I see around

Likes

I am hearing impaired. But they did not help me for promotion because my salary no satisfy in my family.

Dislikes

They did not give me for promotion. Because I am hearing impaired. I am not satisfy in HSBC for my salary is so less then all employees. I am working a lots everyday