HSBC Bank Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Job security

Dislikes

I worked in HSBC Kolkata so rating as per my experience there - Internal growth is minimal, too much cost cutting, micro management, no focus on skill development, too much politics inside, hikes are like peanuts you have to be on good books of your managers to get good hike, performance doesn’t matter. HSBC should re-access there Management’s skills and compatibility, may be this reason for high attrition.

Likes

Job stability

Dislikes

Nonstop upskilling. The workload is too much and not worth the salary. I applied as a Customer Service Representative. During the job offer and onboarding, I was told that I will do the usual customer service role. Opening/closing of account, some payments for credit cards. checking account status putting the account on freeze status and lifting banned that's it. That's supposed to be it. After training and nesting, we officially take calls and after 2 weeks we were pulled out. For another training this time it's for their online banking, after 2 days we take phone calls again and after that, we were pulled out again to train for scams, fraud, and disputes. I had enough when we were told that we will be training for credit cards and mortgages as well. Like the hell, this is the only center I know who makes their CS an All Rounder. There is supposed to be another department for disputes, fraud, and credit cards. I know that because I have been to 2 other financial company Capital One and Genpact before HSBC. This is the first time I got stressed at work and I feel so stupid because there was a time that I feel I don't learn anything like my brain just refused to accept other information because I have no time to process and familiarize myself with everything since it is another training every week.

Likes

The work culture and the management was simply awesome, it's like a government job, we can finish our work and enjoy there will be no stress for the employees to do the work more what you have assigned, I simply love this company a lot

Dislikes

From my perception the pay was low compare to other organizations rather than that there is no cons to the company

Likes

Good behavior of Seniora and executives,no any type of pressures no work load,and time to time salary credited in my account.

Dislikes

They are not increasing incentive amount, that's always same,45rs,it's not enough for us,and they are not giving traveling expense, that's the biggest reason for dislike

Likes

...CE TO WORK, WE CAN HAVE A GOOD CAREER GROWTH,IT IS VERY SECURE AND GOOD CULTURE.SALARY IS ALSO GOOD AND WE HAVE HIKE FOR EVERY YEAR BEASED ON THE PERFORMANCE

Dislikes

The salary they paid is good but the salary is hike is very low every year, there are few processes where the work pressure is more. I use to get apprecaition from my managers but we do not have any promotions.