HCL Group Senior Customer Support Executive salaries in India

Likes

It is a great apportunity for me to work in HCL as such designation. All the reporting manager are very supportive. The work make me learnt lots of things in finance. The co-workers are very loyal. We generally worked to help each other to complete work ASAP.

Dislikes

Growth in salary is very low. Some issues related to HR and managers but they ignored.

Likes

There are no such things I like about HCL. but I have made a very few good colleagues.

Dislikes

Management, work pressure, low salary, no growth, more than 10hrs work in a day. Managers do not value an individual's strength. No moral support.

Likes

i have joined HCL as a fresher 3 years back. The infrastructure is really nice.. they provide a very safe cab facility with no deduction from employees salary they have 3 in-campus cafeterias that maintain good hygiene and variety of food choices. they too have in-campus baby care which is a very good option for working womens they too have healthcare inside there premises. All in all, i really like working here bcz they provide a proper work life balance.

Likes

Job security and work-life balance is good here. I love working here. In COVID they are really treating us well with health checkup and facilities like tests and all at our doorstep. Possibly the great example of being a successful employer

Dislikes

...Second as its only happens once in a year there should be a meet with HR too. Salary hike is almost zero I would say I mean I am still at the same package almost on which I joined 4 years back. If I am not known much by higher management or not highlighted enough then there is way less chances to get a good hike no matter how hard work and sacrifices I have made throughout the year. Promotion process and appraisal process should be different not on one compensation letter. Covid has stopped my promotion as compensation letter is being cancelled for 2020 now I have to wait till I will be a specialist then senior specialist before looking for L3 Academy !!! That would take 1 extra appraisal cycle and then I will be able to reach my destination. Which is again not sure if management declines then it’s all vain. My last appraisal happened in 2017 mid-year session 4% hike only, no clarity what was the criteria they followed or ratings were too down nothing , since then no appraisal hike. My 2019 appraisal was Unchanged - no clarity why it happened and who did this to me !!! It means Its just worthless working day and night and for one single person who manages the hike in the project I don’t even deserve 1% hike because He don’t know Me probably or find me hardworking enough to get a salary hike !!! Academy process is good however need improvement in WPC department they are really working hard but they got challanges in finding the new roles firstly. If possible revert me with the possible outcome as solution of the issue I mentioned above