Havells Customer Success, Service & Operations Department Salaries in Mumbai

Likes

The company thinks about its employees and has very good sporting staff etc.

Dislikes

...ly Chain (Havells) Banur WH. I have been doing this work for the last 10 months. The ground coordinator (loading/unloading) labour I have should be on monthly salary instead of daily basis.

Likes

...agment is transparent. There is a huge cafeteria and gaming arcade for chilling. They give good salary hoke and honus every year.

Dislikes

There is a lot of politics and the management doesn't address our issues.

Likes

... pressure as an MT. Curated MT program. Brand value in market. Free meals in HO. Reimbursement rates & timely salary/reimbursement disbursement. Company culture. Saturday offs. (Not sure for others)

Dislikes

Less salary for MBA grads. Little slow process, kind of red tapism but that's changing. More field job & high travel,but they reimburse for that, so that depends.

Likes

Just like any other company. You get Havells products at discounted prices.

Dislikes

...nates between Havells & Lloyd, specifically regarding the Branch Marketing role. Lloyd marketing guys enjoy without any work pressure & get good salary hikes while in Havells one works 7 days a week & under huge work pressure and when it comes to appraisal, all your works are generalised. If someone wants to join Lloyd division, it's okay, one can enjoy 5 days of work & work-life balance, but in Havells, your personal life & health will be doomed. Even senior management has turned a blind eye to this discrimination and has done nothing to improve it. I've faced such discrimination & was heavily demotivated. In Havells you manage marketing activity for 17-18 verticals with 4 different brands, while in Lloyd only one brand. One branch of Havells spends around 2-3 crore in a year, Lloyd hardly 10-15 lacs. One can see the difference in the budget & corresponding efforts to execute it. On top of that, the travel policy, travel eligibility, local conveyance etc are horrible. Not advisable to travel if your designation is below Senior Manager. The company spends millions on dealers and not a single penny on employees. In 10 years, I didn't see any employee engagement activity. Moreover, the 5 days working is a myth. The local branch head will call you in the office or ask you to visit market on Saturday (applicable for Havells employees, not for Lloyd). You work late nights or on Sunday, don't get any leeway in late coming or comp-off. In one word "Lala Company".

Likes

The company policies like Care leave policy, the food and inter department culture is very nice.

Dislikes

The salary structure and the compensation process is very complex which does not help the employee like the Variable pay system in case if the employee is leaving the organisation in mid year then he or she is not eligible for the variable pay on pro data basis.