GUS Education India Customer Success, Service & Operations Department Salaries in Hyderabad / Secunderabad

Likes

There is nothing much except salary on time & pick-and-drop facility.

Dislikes

Unfortunately, my experience at GUS Education India - Hyderabad Office, has been deeply disappointing due to systematic favouritism within the organization. The management's preferential treatment towards employees from the local community, especially towards the people from Telangana, is blatantly evident. This bias extends to promotions, salary hikes, and performance ratings. Despite consistent hard work and good performance reviews throughout the year, employees who are not from Telangana or who do not belong to the Telugu-speaking community find it nearly impossible to advance in their careers here. Merit and contributions seem to take a backseat to personal connections, favouritism and cultural affiliations, undermining the organizations claims of providing equal opportunities. The situation has worsened in the last few years, especially since the new HR head joined, with many talented individuals leaving the company over the past two years due to the discriminatory environment. It's baffling how "GUS Education India - Hyderabad" continues to claim the title of a "Great Place To Work" while failing to ensure fair treatment and inclusivity for all employees. Most notably, "GUS" demonstrates inconsistencies in compensation practices by offering varying pay packages to individuals in identical designations. These discrepancies occur regardless of prior experience or current salary. Locals tend to receive higher compensation packages, while candidates from outside the regions are often offered lower pay, highlighting a disparity in treatment. If you are considering joining this company and are not from the local community, I would strongly recommend thinking twice. A workplace should value diversity and merit. Sadly this is not the case here in GUS Education India.

Likes

The only good thing about the Gus education is shift timings and weekoffs. Salary will get credited on time. Apart from that nothing is good about this organisation.

Dislikes

...rking under them. Micro management at its peaks. Central HR is good for nothing. Finally if you want to work for salary, you can opt this. Don't expect any promotion or growth here. For every little thing they will issue warning letter so that they can skip hike for that particular year. Only leaders health will be considered and they can work from home. Normal agents will never get work from home option. You have to either work from office or loss of pay. Finally, don't opt this organisation if you want to work in peace or grow.

Likes

Flexible, salary on time, great boss

Dislikes

Job were not secure, got laid off, but these is how market works but GUS is nice, few people will always be there for you to Ignore else company's policies are good.

Likes

It’s been a wonderful journey so far with GEI, this has literally changed my life. I would recommend everyone to come a be a part of GEI, wonderful salary with great incentives with a job security in today’s world especially in a sales job, management looks into your utmost growth and well being, leaves has been a problem here, complete work life balance is possible here, I would like to thank to all the GEI management to make this possible!!!

Dislikes

Not that I am aware of!

Likes

... providing good learning programs which is useful for employee for his job role. On time Salary on last working day of the month Good collaborative team

Dislikes

dress code , having a desktime which tracks the employee timings are one of the biggest flags along with that i have seen in most the teams managers are so micro managing and asking employess to provide a hourly tracker reports for them on what they are working , so my point is if the company spent good amount on this desktime tool, why do they need trackers again , and even work culture is so toxic and people are more bothered about other people's phonecalls and action which i felt that there is very poor work culture and i clearly felt as a bpo role when i have joined here