GlowTouch Technologies Customer Technical Support Specialist salaries in India

Dislikes

Very less salary, too much work pressure, over work, no respect, Employees are treated like robots They won't give leave even when we are sick. They ask for medical certificate as proof. When the shift changes you need to work for continuous 8-10 days. They don't care about your health. The TL is horrible. There is lot of politics in office. Even though you meet all the targets you will get only basic salary. They keep the monthly targets(csat) as 5 rating when the company rating is only 3.5 everywhere..lol. They make you feel low. Please donot join this company.

Likes

This work environment with my team and with other teams were great. I had the best manager and team ti support me.

Dislikes

Salary and promotion was not satisfactory at Glowtouch, besides that all other things were good

Dislikes

...ly less for the work which they make us do. It's only 15k in hand and 20k total. They do as they please, and increase the targets or increase work without even considering how we feel about it and there is no increase in salary. 1 year, salary hike is 1.5k. That's all. They have so many ongoing issues which affect their customers experience and make both customers and those who work here suffer. Nothing actually works here. Really bad experience.

Likes

It's good for freshers who are searching from many days. Its basically a technical/customer support where you will be providing assistance to customers of webhosting companies like Bluehost, Hostgator and other companies. Assistance includes the website and email troubleshooting,wordpress, SSL, VPS hosting and others.

Dislikes

Night shifts 9 hours shift, no public holidays

Likes

As I was working as an Analyst, I developed some skills as that was the only way to get out of the company.

Dislikes

Honestly, I would not recommend this company to anyone. Poor Management, worst work-life balance, no promotions, no skill development, company has a school-life culture. In an interview, they misinterpret the Job roles which in return the candidate will suffer working with different roles.