Global Payments Senior Customer Service Representative salaries in Mumbai (Updated 2025)

Likes

...g in Propay account for Global Payment aka TSYS. 1. Work life balance is good 2. Good salary and benefits, gifts every year, frequent free lunch whole week during appreciation week, Free wednesday snacks. 3. Time flexibility.

Dislikes

1. Bad work culture, only old small group of people are favourites and entertained while it is shown that everyone is given importance. 2. Less or zero transparency - only small old people get good increments, retention ad bonuses and performance hikes while other new people are waiting for increments aince last 1.5-2 years. 3. Delayed increments - Initially increments used to happen in Jan,till last year it was april, this year it was said that it will happen in June but again delayed by one month from july which is pathetic. 4. Only planning and planning - managers and everyone do too much planning for iteration. India teams do too much planning and events as compared to onshore and too much loaded with work 5. Escalations and work pressure - teams have lotnof work pressure, product never give clear requirements but team is under pressure of delivery. 6. Very poor appreciation - only small group of old people get appreciation, last 2 years I have never seen any one hardly get any appreciation where one old lady architect has given all appreciation and promotions as she is being oldest. 7. you will never able to innovate or grow as whenever you will do something new, you will discouraged by director or old gang and you will be asked to not to do any innovations. 8. Worst planning and hectic work culture, unnecessary metrics maintained so that you can caught somewhere which data can be used to prove how you are not right. 9. Its all complex, you will need minimum 2 years to get good understanding on product and show your skills 10. Lack of cloud and strategy - they are stillnon on prem and no chances that it will be on cloud for next several years so be prepared for on prem issue. 11. New modern project work - there is one modern project but only small old group has given opportunity to work. They have all flexibility, no delivery headache. And more appreciated as they are modernizing but all other people are doing old clutter removal and tech debts which are hard with no learning. So please be aware before joining propay, few people are good here but they are not given opportunity.

Likes

Good salary hikes on yearly basis, intermediately gifts etc are given too

Dislikes

Stagnant work, control is majorly at USA , After TSYS being acquired by Global Payments , the money flow appears to be little less for employees and the appraisals are applied from June month

Likes

Good team and Management, good culture

Dislikes

There is hardly any growth plan for employees, hardly any pay increase, no employee welfare. Especially they do not concentrate on employee training and development. The company has some learning management systems with basic courses. No reimbursement for any professional certification achieved.

Likes

Nice team members, Work life balance is good

Dislikes

Non technical Managers, Micro management, Company is hiring all service based company's managers which ruined company culture, TSYS is now close to Service based organization, No appraisal and promotions on time. Worst and most unethical part is they are giving appraisal for Jan to Dec cycle in month of August.

Likes

Work life balance is excellent. You will get much time for your personal life and also you have to take all your leaves in a financial year

Dislikes

Sometimes you ou will have very less to do or similar kind of work