Genpact Senior Customer Support salaries in India

Likes

No work pressure, Hybrid work

Dislikes

1) Salary. 2) Politics for this salary also. I want to give 1 suggestion - Many people in this organisation suffering with Poverty. I can't able to see their faces also. Their faces and dressing style was very poor and dull. Because of this low package I put paper in Genpact after completing my 5 months. I started searching in other companies after completing my 3 months of experience here.

Likes

Work culture is great, everytime you will get someone to help you, along with the learning modules.

Dislikes

CTC is pretty low even after your promotions. It is almost equivalent to previous overall salary with current in hand salary.

Likes

Genpacf is one of the best organization if anyone is new and want to learn new things with great people. Work life Balance is good here, even you can manage your personal life as well. You have a Job security in your mind always while working here ( No one going to force to leave the company).

Dislikes

Salary they are paying the person who are working with them from very long time is very less. Promotion cycle is vary depend on the process and in the Team you are working with.

Likes

Nothing

Dislikes

Plenty of things to dislike. 1.Salary 2. Appraisal 3. Employee recognition 4. The managers want the associate to be their eyes and ears. 5. Management is not employee centric. 6. HR not willing to talk or respond to the email. Whenever called they would just reply “I will call you later”. Not recommended at all.

Likes

Working at Genpact is often appreciated for its focus on learning and growth, with ample training opportunities. Employees enjoy exposure to diverse global projects and a collaborative, inclusive culture. The company offers career advancement opportunities and recognizes performance through rewards. Flexible work arrangements contribute to work-life balance.

Dislikes

...nd workload pressure and long hours challenging, especially during peak periods. Salary growth and career progression can feel slower compared to industry standards. Additionally, rigid processes in a large organization may sometimes hinder flexibility.