Fitelo Customer Care Manager salaries in India

Likes

Work from home, only reason for working here.

Dislikes

Incentive structure is poor, you get paid in peanuts, no motivation for sales person, you get very less salary comparing that with amount of work they ask you to do, You are expected to take follow ups in the morning before 8:00 even if your shift starts at 1:00, and have to take evening followups not in the working hours but after you logout, they make sure you use your personal time for follow ups evening follow up time is 9-11pm even if you're in morning shift ie: 10am to 7:00pm. No work life balance here. They make you work 12hrs a day and have only 1 holiday in a week that's also on Wednesday not on Sunday, also you can't go out with friends or family as everyone else is working. Haven't seen any of my friends its been 3 months. Pip here doesn't mean performance improvement program, it means you're inches away from getting fired. People in top hierarchy don't even know how sales are done, you only get 1 hr break in a day and managers expect you to do calling all day without breaks and if you do you have to tell them why you took 10 min break between calling, i think I don't have to get deeper into it you guys get the idea right?

Likes

Truly Nothing.

Dislikes

This was the worst place I've ever worked. No proper management, constant salary issues, and unbearable pressure to make sales. My life was completely out of balance. The manager was unhelpful, and the whole team was toxic. I wouldn't recommend this job to anyone." * Poor Management: Lack of guidance and support. * Salary Problems: Issues with very low salary and in that they mark as lop (loss of pay)as well * Excessive Pressure: Unrealistic sales targets and constant stress. * Unsupportive Environment: Negative team dynamics and unhelpful manager. * Life-Work Imbalance: More than 12 hours Long working hours and constant pressure impacting personal life.

Likes

Only Salary and Incentive on time

Dislikes

Work culture is very Toxic, they want 2 sales daily if you could not achieve your daily targets they will make you sit till 10pm, and your morning starts with watsapp followup to Clients which you have to complete it between 7-8am then there will be a morning meet at around 9.30am the whole day you will have to seat infornt of the camera while keeping your Camera On always, there will be a 30mins Lunch break, with additional 15mins break that you can take anytime, calling should be done till 9pm if you achieve your daily target which they call as DRR, then again you have to send evening watsapp text to clients which they call as eveing followups between 10-11pm, then your day gets over. So would sugget you guys please dont Join the Company you will not be able to manage your personal life. Friday Saturday & Sunday No Off.

Likes

Nothing, they force you to write good reviews online for the organisation, you can see all the reviews are written on the same day or 2-3 days around it.

Dislikes

...d but they don't have any leadership qualities. They don't provide salary slips. They don't give the full salary on time. Incentive structure is very bad.

Likes

Work from home option

Dislikes

...idays given in their own holiday calendar, only they care about sales that’s it. They are not hiring dietitian, in-fact they are just hiring labourers at very low salary and now you have to do all the things, sale, counselling, follow ups, getting renewal, referrals etc..it’s better to become free lance and do for your own.