Exotel Customer Happiness Associate salaries in Thiruvananthapuram

Likes

Salary on time, tech stack is now good and new

Dislikes

Job security is problem, a lot of changes happen in development which result in confusion to what actually needs to develop as their is no much clearity what actually needs to be developed

Likes

Good Salary above market standards. People are nice.

Dislikes

Management, since they don’t have vision for company. Putting lots of pressure & no work ethics. No system in place and expectations are we are working in MNC which is not the case. CFO of a company is so harsh with team and HR doesn’t take notice of it. Soon people will take an exit if culturally they don’t improve themselves.

Likes

1. Good Salary and medical coverage. 2. It’s a Startup so good learning opportunities as you have to do everything from scratch.

Dislikes

1. No work life balance, and management isn’t concerned about this, you are expected to work day and night. 2. Management is not clear on future roadmap of company, someday they will come up with plan to double the workforce and next quarter they will start reducing workforce. 3. No appreciation for good talent. 4. No innovation, working on legacy and open source tech. 5. Company is not concerned on data security and performance.

Likes

Exotel + Ameyo + Cogno got meged after that almost all leadership and mid management of Ameyo and Cogno has left or fired. The company was burning a lot of cash now as per news exotel has just started making profit in the books. Thought from a learning, innovation and growth perspective few roles are good. Free Lunch Good Collaboration Culture.

Dislikes

Frequent change in Sales Starategy. Pricesly each quarter comapny changed their sales strategy and each account manager was getting new set of accounts so it became very difficult for customer or sales account manager to build a positive relationship. Moreover the ring fencing of accounts among sales AM has done some injustice that few AM got good set of accounts and some are still struggling with those set of accounts. Job Security was the horrible at one point of time so people left with anxiety and eventually a lot man power left the job.

Likes

The kind of accounts you handle teaches you alot about the industry and you can become a pro. But if your accounts are not happening then it's tough.

Dislikes

You have to learn everything by yourself and you may not find opportunities to learn. Ultimately you will be blamed if you are not upgraded or qualified enough with the ocean of products.