ESAF Small Finance Bank Mumbai Customer Service Manager Salaries by 2 Employees (Updated 2025)

6 - 8 years exp.

₹3.2 Lakhs - ₹4.1 Lakhs

Low Confidence

Avg. annual salary (AmbitionBox Estimate)

Monthly In-hand Salary

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Salaries in different departments

BFSI, Investments & Trading Customer Service Manager Salary 8 years exp. (AmbitionBox Estimate)	₹3.4 L/yr - ₹3.5 L/yr
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Finance & Accounting Customer Service Manager Salary 6 years exp. (AmbitionBox Estimate)	₹3.5 L/yr - ₹3.7 L/yr

Last Updated: 14 Mar 2025

Companies similar to ESAF Small Finance Bank for Customer Service Manager in Mumbai

ESAF Small Finance Bank Customer Service Manager Salary

6 - 8 years exp. (AmbitionBox Estimate)

₹3.2 L/yr - ₹4.1 L/yr

Company name	Avg Annual Salary	Open Jobs
DCB Bank Customer Service Manager Salary 0 - 7 years exp. (61 salaries)	₹3.2 L/yr - ₹5.5 L/yr 17% more	7 job openings
AU Small Finance Bank Customer Service Manager Salary 3 - 9 years exp. (15 salaries)	₹3.8 L/yr - ₹7 L/yr 66% more
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Standard Chartered Customer Service Manager Salary 2 - 13 years exp. (5 salaries)	₹4.4 L/yr - ₹6.6 L/yr 73% more
DBS Bank Customer Service Manager Salary 7 - 14 years exp. (3 salaries)	₹8 L/yr - ₹13 L/yr 172% more
ICICI Lombard General Insurance Company Customer Service Manager Salary 1 - 12 years exp. (85 salaries)	₹2.3 L/yr - ₹9 L/yr 42% more	1 job opening

Customer Service Manager salary at ESAF Small Finance Bank ranges between ₹3.2 Lakhs to ₹4.1 Lakhs per year for employees with experience between 6 years to 8 years. Salary estimates are based on 2 latest salaries received from various employees of ESAF Small Finance Bank.

Similar Designation salaries in ESAF Small Finance Bank

Branch Manager Salary

(8 salaries)

₹4.4 L/yr - ₹12 L/yr

Deputy Manager Salary

(7 salaries)

₹4.04 L/yr - ₹7.6 L/yr

Customer Service Executive Salary

(3 salaries)

₹2.43 L/yr - ₹2.65 L/yr

Salary related reviews for ESAF Small Finance Bank

Customer Service Executive in Kottayam

Full Time

Other Department

2.0

• posted on 12 Feb 2025

3.0

for Salary and Benefits

Likes

Salary were credited on preferred time

Dislikes

Firstly they said they will support us but lately it doesn't. The superiors gives us much pressure and also the mental health become worst. Poor customer dealings..during trainning they said like its a hybrid type work but its purely field work. And the working time they said that its 9-5 but we have to work from 8-8:30😂

Skill development - Poor

+4 more

Relationship Manager in Idukki

Full Time

Finance & Accounting Department

4.0

• posted on 31 Jan 2025

3.0

for Salary and Benefits

Likes

In our branch is like family,that is major likely factor to me

Skill development - Excellent

+2 more

Dislikes

Salary,Promotion and transfer My home is 50km far from my branch and I am Daily travelling here to my home and also some days branch close after 7.30pm, also I am not comfortable to this situation Employee satisfaction is a major factor

Customer Service Executive in Chennai

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 18 Sep 2024

3.0

for Salary and Benefits

Likes

Good salary and benefits

Job security - Good

Dislikes

Company is good with salary and benifits but working environment and colleagues are very bad they give torture and mind f***.back there I'm worked as customer service executive(CSE) while worked there if customer couldn't pay their amount CLUSTER HEAD and CUSTOMER SERVICE MANAGER (CSM) give pressure to pay our money to customer account.if I refuse to do that they blackmail me to do that work....WORST EXPERIENCE IN MY LIFE PLEASE DON'T RECOMMEND THIS

Promotions - Poor

+3 more

Deputy Manager in Thrissur

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 05 Aug 2024

1.0

for Salary and Benefits

Likes

Work life balance. Approachable team leads and heads. Positive work environment. Decent opportunities.

Job security - Excellent

+2 more

Dislikes

...licies like this which will hamper your growth, learning and financial planning. Also they will not pay your performance bonus even if it is written on your offer letter, as they think its bank's discretion. Don't join ESAF save your money and career. My only suggestion to ESAF is change full HR and bring people who are experienced in HR.

Salary - Bad

+3 more

Branch Manager in Malappuram

Full Time

BFSI, Investments & Trading Department

5.0

• posted on 01 Oct 2023

2.0

for Salary and Benefits

Likes

Employee friendly, good working atmosphere compared with other banks.

Skill development - Good

+5 more

Dislikes

Have to improve staff benefits like Home loan rate, personal loans, consumer loan, staff yearly bonus system and outstation allowances also.

Salary - Poor

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1w (edited)

an inside sales executive

Unexpected job policies: stay or switch?

I recently switched jobs with a 48% hike, and my current in-hand salary is ₹35K. But after joining, I realized a few important things that weren’t mentioned during the interview. 1. No Phones or Bags Allowed – We have to keep them in lockers, which I wasn’t informed about before joining. 2. Working Saturdays – HR said all Saturdays are working but assured that one Saturday off per month would be introduced soon. I can't see that happening anytime soon 3. Phone Policy Confusion – When I asked HR why this wasn’t discussed earlier, they said it’s only for two months and won’t be the case at the new location (which was discussed earlier). But some old employees say the same rule applies there too. 4. Leaves – We get 21 paid leaves a year. I’m already thinking of switching. Would it be too soon to leave within 3 months, or should I stay for at least 6 months? Also, since I just got a good hike, how much can I ask for in my next job?

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ESAF Small Finance Bank Customer Service Manager Salary FAQs

How the salary growth look like for a Customer Service Manager at ESAF Small Finance Bank in Mumbai?

The salary growth for a Customer Service Manager at ESAF Small Finance Bank in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager in Mumbai can expect the following growth trajectory at ESAF Small Finance Bank:

Experience	Average Salary Range
6 years	₹3.2 Lakhs to ₹4.1 Lakhs per year
7 years	₹3.2 Lakhs to ₹4.1 Lakhs per year
8 years	₹3.2 Lakhs to ₹4.1 Lakhs per year

and so on.

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ESAF Small Finance Bank Customer Service Manager Salaries in Mumbai

ESAF Small Finance Bank Customer Service Manager salary in Mumbai ranges between ₹3.2 Lakhs to ₹4.1 Lakhs. This is an estimate based on latest salaries received from employees of ESAF Small Finance Bank.