DTDC Express Mumbai Customer Service Executive Salaries by 10+ Employees (Updated 2025)

1 - 5 years exp.

₹1.1 Lakh - ₹2.8 Lakhs

Avg. annual salary

Monthly In-hand Salary

32% less than the average Customer Service Executive Salary in Logistics Companies for 1 - 5 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Executive Salary 2 - 5 years exp. (7 salaries)	₹1.8 L/yr - ₹2.8 L/yr
Sales & Business Development Customer Service Executive Salary 2 - 3 years exp. (AmbitionBox Estimate)	₹1.1 L/yr - ₹2 L/yr
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Procurement & Supply Chain Customer Service Executive Salary 1 year exp. (AmbitionBox Estimate)	₹1.4 L/yr - ₹2.2 L/yr

Last Updated: 17 Feb 2025

Companies similar to DTDC Express for Customer Service Executive in Mumbai

DTDC Express Customer Service Executive Salary

1 - 5 years exp. (13 salaries)

₹1.1 L/yr - ₹2.8 L/yr

Company name	Avg Annual Salary	Open Jobs
FedEx Express Customer Service Executive Salary 0 - 6 years exp. (31 salaries)	₹1.7 L/yr - ₹4.3 L/yr 79% more
Aramex Customer Service Executive Salary 2 - 10 years exp. (24 salaries)	₹2.5 L/yr - ₹7 L/yr 105% more
Login to view exact salary
DHL Express Customer Service Executive Salary 1 - 10 years exp. (21 salaries)	₹2.9 L/yr - ₹7.4 L/yr 195% more
Maersk Customer Service Executive Salary 2 - 12 years exp. (13 salaries)	₹3.9 L/yr - ₹7.7 L/yr 191% more
Maersk Line Customer Service Executive Salary 2 - 14 years exp. (11 salaries)	₹4.5 L/yr - ₹7.7 L/yr 196% more
Expeditors International Customer Service Executive Salary 1 - 7 years exp. (11 salaries)	₹2.4 L/yr - ₹9 L/yr 131% more
Parekh Integrated Services Customer Service Executive Salary 2 - 4 years exp. (7 salaries)	₹1.5 L/yr - ₹3.2 L/yr 4% more	1 job opening
DHL Supply Chain Customer Service Executive Salary 1 - 10 years exp. (7 salaries)	₹2.2 L/yr - ₹5.7 L/yr 69% more
Stellar Value Chain Solutions Customer Service Executive Salary 1 - 4 years exp. (4 salaries)	₹2.3 L/yr - ₹3 L/yr 35% more
Ecom Express Customer Service Executive Salary 3 - 8 years exp. (3 salaries)	₹3 L/yr - ₹3.5 L/yr 52% more	1 job opening

Customer Service Executive salary at DTDC Express ranges between ₹1.1 Lakh to ₹2.8 Lakhs per year for employees with experience between 1 year to 5 years. Salary estimates are based on 13 latest salaries received from various employees of DTDC Express.

Experience wise DTDC Express Customer Service Executive salaries in Mumbai

Last Updated: 17 Feb 2025

Experience	Avg Annual Salary
1 year (AmbitionBox Estimate)	₹1.8 L/yr - ₹2.2 L/yr
2 years (AmbitionBox Estimate)	₹1.8 L/yr - ₹2.3 L/yr
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3 years (7 salaries)	₹1.1 L/yr - ₹2.8 L/yr
4 years (AmbitionBox Estimate)	₹1.9 L/yr - ₹2.4 L/yr
5 years (AmbitionBox Estimate)	₹2 L/yr - ₹2.5 L/yr

Similar Designation salaries in DTDC Express

Customer Care Executive Salary

(5 salaries)

₹1.6 L/yr - ₹2.9 L/yr

Customer Support Executive Salary

(4 salaries)

₹2.3 L/yr - ₹3.5 L/yr

Top skills at DTDC Express for Customer Service Executive

Customer Service CRM Revenue Generation Customer Complaints English Language Store Management customer support Customer Acquisition Escalation Management Product Quality Service Improvement Key Accounts

Salary related reviews for DTDC Express

3.0

Rated by 2 employees for salary & benefits

Branch Manager in Siliguri

Full Time

Procurement & Supply Chain Department

3.0

• posted on 16 Sep 2024

3.0

for Salary and Benefits

Likes

...to grab knowledge from every segment. Some people are really nice. Team is good. Best part is Salary on time. Culture is good. Job pressure is there yet feels like Govt job. Company is fast moving now.

Skill development - Good

+2 more

Dislikes

Some people of this company are working hard and few are not even know how to work. There are many people holds senior position in this company who are worth less and good for nothing. There are so many nepotism and politics behind the straight people.

Promotions - Poor

Branch Manager in Kolkata

Full Time

Production, Manufacturing & Engineering Department

4.0

• posted on 11 Sep 2023

3.0

for Salary and Benefits

Likes

This company comes with a vast network and they are expanding day by day. One can experience a growth with the company. For a long time journey it's a good organisation to stay with due to it's job security and management are bit emotional about their staffs.

Job security - Good

Dislikes

...Not organised at all. Need to update their process, staffs, IT and over quality. Salary is big reason to worry here.

Skill development - Poor

Sales Manager in Kolkata

Full Time

Sales & Business Development Department

4.0

• posted on 25 May 2023

5.0

for Salary and Benefits

Likes

Seniors are very co-operative. Salary on time. As a company nice to work. All allowances are paid with EPF, Bonus, Mediclaim etc.

Salary - Excellent

+4 more

Dislikes

Company operates with too many rules and regulations which discourages clients to work with us. No proper subjective training is available.

Skill development - Bad

Branch Manager in Kolkata

Full Time

Branch Operations Department

1.0

• posted on 24 Jun 2022

1.0

for Salary and Benefits

Likes

...The distribution of jobs are imperial. HR team is pathetic. Nasty work practice. Salary are to low. Increment are same.

Dislikes

Internal politics is very prominent. Chance of growth is very low morever tendency to imposing own clad and own people is very high

Salary - Bad

+6 more

Branch Manager in Chennai

Full Time

Procurement & Supply Chain Department

4.0

• posted on 19 Dec 2022

2.0

for Salary and Benefits

Likes

Developing company long term growth view CMD. Like to work.i learnt my skills here and i want to use my skills only for this company.

Job security - Good

+1 more

Dislikes

... to solve the issue but but all blame and give tremendous pressure to employees. They will deduct down people salary for lost shipments. Employees are working till 12 to 1:00 p.m. late night due to lack of manpower give to less salary difficult to fill the open position not timing for employees at least salary paid only ESIC but not register by all the employees insurance policy also not covered more than 1 lakh.

Salary - Poor

+2 more

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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DTDC Express Customer Service Executive Salary FAQs

What is the salary of Customer Service Executive at DTDC Express in Mumbai?

The average salary of a Customer Service Executive at DTDC Express in Mumbai typically ranges from ₹1.1 Lakhs to ₹2.8 Lakhs per year, depending on experience (from 1 year to 5 years).

The top 10% of Customer Service Executive in Mumbai at DTDC Express earn more than ₹2.8 Lakhs per year, and the top 1% earn over ₹2.8 Lakhs per year. Customer Service Executive Salaries at DTDC Express can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ DTDC Express employees in India.

What is the estimated take home salary of a Customer Service Executive at DTDC Express in Mumbai?

The estimated take-home salary of a Customer Service Executive at DTDC Express in Mumbai typically ranges from ₹14,036 to ₹15,519 per month. This is based on the average salary range of ₹1.1 Lakhs to ₹2.8 Lakhs per year for employees with experience ranging from 1 year to 5 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of DTDC Express. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Executive at DTDC Express in Mumbai?

To be a Customer Service Executive at DTDC Express in Mumbai, the key skills required include:

- Customer Service
- CRM
- Revenue Generation
- Customer Complaints
- English Language

These skills are highly valued at DTDC Express and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than DTDC Express for Customer Service Executive in India?

Maersk Line	₹4.5 Lakhs to ₹7.7 Lakhs per year
DHL Express	₹2.9 Lakhs to ₹7.4 Lakhs per year
Maersk	₹3.9 Lakhs to ₹7.7 Lakhs per year
Expeditors International	₹2.4 Lakhs to ₹9.0 Lakhs per year
Aramex	₹2.5 Lakhs to ₹7.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by DTDC Express, depending on the role and experience level.

What is the salary of a Customer Service Executive in companies similar to DTDC Express in Mumbai?

The salary of a Customer Service Executive at companies similar to DTDC Express in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

FedEx Express	₹1.7 Lakhs to ₹4.3 Lakhs per year
DHL Supply Chain	₹2.2 Lakhs to ₹5.7 Lakhs per year
Ecom Express	₹3.0 Lakhs to ₹3.5 Lakhs per year
Stellar Value Chain Solutions	₹2.3 Lakhs to ₹3.0 Lakhs per year
Parekh Integrated Services	₹1.5 Lakhs to ₹3.2 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Executive at DTDC Express in Mumbai?

The salary growth for a Customer Service Executive at DTDC Express in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Executive in Mumbai can expect the following growth trajectory at DTDC Express:

Experience	Average Salary Range
1 year	₹1.8 Lakhs to ₹2.2 Lakhs per year
2 years	₹1.8 Lakhs to ₹2.3 Lakhs per year
3 years	₹1.1 Lakhs to ₹2.8 Lakhs per year
4 years	₹1.9 Lakhs to ₹2.4 Lakhs per year

and so on.

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DTDC Express Customer Service Executive Salaries in Mumbai

DTDC Express Customer Service Executive salary in Mumbai ranges between ₹1.1 Lakh to ₹2.8 Lakhs with an average annual salary of ₹. Salary estimates are based on 13 DTDC Express latest salaries received from various employees of DTDC Express.