DCB Bank Mumbai Senior Customer Service Manager Salaries by 10+ Employees (Updated 2025)

0 - 9 years exp.

₹3.5 Lakhs - ₹6 Lakhs

Salary of majority employees

23% less than the average Senior Customer Service Manager Salary in Banking Companies for 0 - 9 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Manager Salary 3 - 9 years exp. (5 salaries)	₹4.2 L/yr - ₹6 L/yr
BFSI, Investments & Trading Senior Customer Service Manager Salary 1 - 6 years exp. (4 salaries)	₹3.5 L/yr - ₹5.5 L/yr
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Sales & Business Development Senior Customer Service Manager Salary 1 - 9 years exp. (3 salaries)	₹4.5 L/yr - ₹5.5 L/yr

Last Updated: 13 Feb 2025

Companies similar to DCB Bank for Senior Customer Service Manager in Mumbai

DCB Bank Senior Customer Service Manager Salary

0 - 9 years exp. (16 salaries)

₹3.5 L/yr - ₹6 L/yr

Company name	Avg Annual Salary	Open Jobs
Orange Business Senior Customer Service Manager Salary 9 - 13 years exp. (4 salaries)	₹17.3 L/yr - ₹24 L/yr 313% more
Cactus Communications Senior Customer Service Manager Salary 3 - 7 years exp. (4 salaries)	₹5.2 L/yr - ₹7.5 L/yr 27% more
Login to view exact salary
Diebold Nixdorf Senior Customer Service Manager Salary 13 - 15 years exp. (3 salaries)	₹18 L/yr - ₹22.2 L/yr 287% more

Senior Customer Service Manager salary at DCB Bank ranges between ₹3.5 Lakhs to ₹6 Lakhs per year for employees with less than 1 year of experience to 9 years. Salary estimates are based on 16 latest salaries received from various employees of DCB Bank.

Experience wise DCB Bank Senior Customer Service Manager salaries in Mumbai

Last Updated: 13 Feb 2025

Experience	Avg Annual Salary
Fresher (AmbitionBox Estimate)	₹4.2 L/yr - ₹5.3 L/yr
1 year (AmbitionBox Estimate)	₹4.2 L/yr - ₹5.4 L/yr
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2 years (AmbitionBox Estimate)	₹4.3 L/yr - ₹5.5 L/yr
3 years (AmbitionBox Estimate)	₹4.4 L/yr - ₹5.6 L/yr
4 years (AmbitionBox Estimate)	₹4.5 L/yr - ₹5.7 L/yr
5 years (AmbitionBox Estimate)	₹4.6 L/yr - ₹5.8 L/yr
6 years (3 salaries)	₹4.5 L/yr - ₹5.4 L/yr
7 years (AmbitionBox Estimate)	₹4.7 L/yr - ₹6 L/yr
8 years (AmbitionBox Estimate)	₹4.8 L/yr - ₹6.1 L/yr
9 years (4 salaries)	₹5 L/yr - ₹6 L/yr

View all

Similar Designation salaries in DCB Bank

Relationship Manager Salary

(121 salaries)

₹2.3 L/yr - ₹6.66 L/yr

Deputy Manager Salary

(116 salaries)

₹2.3 L/yr - ₹8.75 L/yr

Customer Service Executive Salary

(35 salaries)

₹2 L/yr - ₹4.5 L/yr

Business Development Manager Salary

(7 salaries)

₹3.12 L/yr - ₹6 L/yr

Customer Care Executive Salary

(6 salaries)

₹2.3 L/yr - ₹3 L/yr

Operations Manager Salary

(6 salaries)

₹2 L/yr - ₹6.5 L/yr

Customer Service Associate Salary

(4 salaries)

₹2.5 L/yr - ₹3 L/yr

Top skills at DCB Bank for Senior Customer Service Manager

Sales Customer Service CRM customer care Customer Retention Customer Service Management customer support Team Management Customer Handling Branch Operations Operations Management Communication Skills Operations Banking Operations Trade Finance

Salary related reviews for DCB Bank

1.8

Rated by 5 employees for salary & benefits

Relationship Manager in Vadodara

Full Time

Sales & Business Development Department

3.0

• posted on 24 Oct 2024

4.0

for Salary and Benefits

Likes

They are giving good salary package.

Salary - Good

Dislikes

There are so many politics.no support from superior.all case were set by credit team. whether it legal or technical all decisions given by credit team Only.i strongly recommend don't join this organisation for business purpose.

Skill development - Bad

+4 more

Relationship Manager in New Delhi

Full Time

Sales & Business Development Department

1.0

• posted on 21 Jul 2024

3.0

for Salary and Benefits

Likes

Only good thing about this bank is salary hike. If you're looking for salary hike up to 70% only then join this bank.

Dislikes

Work culture is very poor. pressure will be built since day one. Their products are very limited but their expectations are very high. You need to have a lot of references to survive in this bank.

Skill development - Bad

+5 more

Relationship Manager in Vapi

Full Time

BFSI, Investments & Trading Department

3.0

• posted on 12 Apr 2024

2.0

for Salary and Benefits

Likes

The work culture is really good There are company events and parties almost every month Really good training program Very supportive managers

Promotions - Good

+1 more

Dislikes

...ng at month ends You may have to stay at the branch the whole night to disburse your case Credit team is very slow Half your salary will be gone in travelling

Salary - Poor

+3 more

Branch Manager in Berhampur

Full Time

Other Department

2.0

• posted on 21 Dec 2023

3.0

for Salary and Benefits

Likes

Agree with work life balance but not good culture.

Work-life balance - Excellent

Dislikes

...am work at branch level work. Operations and Sales both are differently working. Operations people are seating ideal and getting good salary and bonus as well. Pls change the culture otherwise attrition will be higher in future. They are the liability for the organization and if you compare with other organizations, operations people are enjoying a lot. Pls change the culture 🙏

Skill development - Bad

+4 more

Customer Service Executive in New Delhi

Full Time

Other Department

1.0

• posted on 20 Jun 2024

4.0

for Salary and Benefits

Likes

Very High work pressure Employees Don't Join DCB Bank But it's giving very High salary And you can't not create work life balance, if you do Join facing Work pressure, mental pressure, So pls don't Join

Salary - Good

Dislikes

pressure, mental pressure, work life balance So pls don't Join

Skill development - Bad

+5 more

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a manager - business analyst

Shifting from Bangalore to Hyderabad

I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts

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DCB Bank Senior Customer Service Manager Salary FAQs

What is the salary of Senior Customer Service Manager at DCB Bank in Mumbai?

The average salary of a Senior Customer Service Manager at DCB Bank in Mumbai typically ranges from ₹3.5 Lakhs to ₹6.0 Lakhs per year, depending on experience (from Fresher to 9 years).

The top 10% of Senior Customer Service Manager in Mumbai at DCB Bank earn more than ₹5.5 Lakhs per year, and the top 1% earn over ₹6.0 Lakhs per year. Senior Customer Service Manager Salaries at DCB Bank can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 10+ DCB Bank employees in India.

What is the estimated take home salary of a Senior Customer Service Manager at DCB Bank in Mumbai?

The estimated take-home salary of a Senior Customer Service Manager at DCB Bank in Mumbai typically ranges from ₹37,660 to ₹38,860 per month. This is based on the average salary range of ₹3.5 Lakhs to ₹6.0 Lakhs per year for employees with experience ranging from Fresher to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 10+ salaries received from various employees of DCB Bank. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Senior Customer Service Manager at DCB Bank in Mumbai?

To be a Senior Customer Service Manager at DCB Bank in Mumbai, the key skills required include:

- Sales
- Customer Service
- CRM
- customer care
- Customer Retention

These skills are highly valued at DCB Bank and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than DCB Bank for Senior Customer Service Manager in India?

Orange Business	₹17.3 Lakhs to ₹24.0 Lakhs per year
Diebold Nixdorf	₹18.0 Lakhs to ₹22.2 Lakhs per year
Cactus Communications	₹5.2 Lakhs to ₹7.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by DCB Bank, depending on the role and experience level.

How the salary growth look like for a Senior Customer Service Manager at DCB Bank in Mumbai?

The salary growth for a Senior Customer Service Manager at DCB Bank in Mumbai depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Manager in Mumbai can expect the following growth trajectory at DCB Bank:

Experience	Average Salary Range
Fresher	₹4.2 Lakhs to ₹5.3 Lakhs per year
1 year	₹4.2 Lakhs to ₹5.4 Lakhs per year
2 years	₹4.3 Lakhs to ₹5.5 Lakhs per year
3 years	₹4.4 Lakhs to ₹5.6 Lakhs per year

and so on.

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DCB Bank Senior Customer Service Manager Salaries in Mumbai

DCB Bank Senior Customer Service Manager salary in Mumbai ranges between ₹3.5 Lakhs to ₹6 Lakhs with an average annual salary of ₹. Salary estimates are based on 16 DCB Bank latest salaries received from various employees of DCB Bank.