Cactus Communications Senior Customer Service Manager salaries in India

Likes

Salary

Dislikes

1. Micromanagement 2. Work hours 3. Not trained for the required job. Expected to learn everything by self. 4. Client mood swings affect major company policies. Client service team and management preach something else at the time of on boarding and one comment by the client can change everything. 5. No growth or skill development. Same rote work assigned continuously. 6. No communication by management. 7. No communication with team 8. Management doesn't communicate with the employee even about important topics that concern them. 9. Flexible work hours means flexibilty for the management to make you work any time.

Likes

I have not found any pros while working with this company except Saturday/Sunday off, and even on those days, many of them are working because they call themselves a client-first organisation.

Dislikes

... beginning their careers, the Cactus Editage DMS team might seem like an option. However, it's advisable to thoroughly research and understand the salary structure, as it tends to be on the lower side for freshers. 3. **Absence of Sales Commissions**: A significant drawback for sales personnel is the lack of commissions or incentives for sales, which are usually a key motivator for achieving and exceeding sales targets. 4. **Demanding Working Hours**: Despite assurances of typical day shifts with flexibility, the reality often involves 12 to 14-hour workdays. This is attributed to catering to clients across the US, UK, and Europe, necessitating extended hours outside the standard workday. 5. **Restricted Client Communication**: Employees find themselves with limited autonomy over client interactions, requiring managerial or project management team approval for all communications. This can hinder direct and efficient client service and relationship building. 6. **Internal Politics**: The project management team's involvement in internal politics can create an uncomfortable work environment. An example cited is the mandatory use of cameras during client calls, failure of which leads to unnecessary managerial escalations and political maneuvering. 7. **Lengthy Notice Period**: The mandatory 90-day notice period is a significant commitment that can deter future employment opportunities. Most companies are reluctant to wait three months, making it challenging for employees to transition to new roles.

Likes

Very organised, on-time payments, knowledgeable/skilled co-workers and leads, good pay scale, transparent and well-structured entrance tests

Dislikes

1. The papers we are required to edit are written by people with very limited knowledge of English, making it hard to understand what they were trying to say 2. Available jobs are listed only when a manager assigns the job to a few people. This makes it difficult for new freelancers to get work regularly

Likes

Flexible work hour

Dislikes

... the cut, they have developed a system in which one cannot attain the elusive 3.6 QI rating, and thus there are salary cuts, to such an extent that one gets less than half the amount one had signed up for. Quite the business strategy. You are bonded labour on their payroll. And guess what, they have the freedom to deduct costs due to lost client from your own salary. They do not give any additional pay benefits such as payment for internet charges, electricity costs and infrastructure costs. In short, a for profit organisation with the most conniving minds in their workforce.

Likes

-Flexible working hours -Remote work -Non-toxic environment -Approachable managers

Dislikes

-Low pay -Low work volumes -No promotions/appraisals -No new opportunities to explore -Monotonous nature of work -Isolated working condition (not enough team activities, appreciations/acknowledgements)