Conduent Senior Customer Service Representative salaries in Hyderabad / Secunderabad

Likes

Remote work

Dislikes

They do NOT work with you if you go to school.... In fact they actively changed a policy in the middle of the term telling every single student they now were required to work full time even if they had prior approval on their school schedule They also refuse to send an employee handbook for us to read but try to hold us accountable to everything in the handbook without actually giving us any time to read it They regularly force people to sign things that they haven't read They regularly ask people to perform work related tasks off the clock, when consulting department of wages and labor, confirmed this is illegal for non exempt employees They don't provide any advisor support Their IT team takes 45+ minutes to get in touch with and get refuse to pay you for the time you are waiting to speak to them They do not let you pick up hours or check your schedule at any time that you aren't actively scheduled... Even if you are absent on the day that schedules are released... So yes, they intentionally cause no call no shows and treat the employee as if it's their issue They have been promising us access to our schedules off the clock for a year and that feature is still broken and management (lewis Strickland and Athena) have basically said it's not their problem They l raised the expectation for every single metric and tried to implement a policy to issue corrective actions of an employee doesn't meet it without offering any additional support They have ridiculous standards for advisors that senior OMs cannot even live up to. They are very corrective action oriented in that they take the most lazy way out of everything by threatening corrective action for everything.... Please just save yourself the mental stress of working for them and go somewhere that treats you like a human and adult, this place treats advisors like children that can't manage themselves without every aspect of their day being micromanaged They use a "flex" title for supervisors so they can sit them back down at will which DOES result in them also removing any additional income you were earning.. They will also try to convince regular advisors who gave previously been sups to "watch" teams while other flex sups are out .. But the do not pay the flex sup rate They have been cutting our hours ever single paycheck between 2-16hrs each paycheck since May of this year

Likes

Collaborating with senior leaders across different countries helps to understand their views vision strategy expectations and help drive actions closer to company goals.

Dislikes

Error in crediting salary. Missing, carelessness, ongoing negligence in calculation of allowance, 70% of time got incorrect amount and dues pending. Took a lot of time for follow ups. To make matters worse, even the last working day resignation date was provided with wrong YEAR. All these inefficiencies only applies to HR INDIA.

Likes

Flexibility Celebration of events

Dislikes

Lot of pay disparity. Managers doesn't have the people management skills rather behaves like processor. Managers are not considerate at all and that leads to downfall in growth of individual

Likes

Flexibility in work hours

Dislikes

...the merit. Even they don't approve employees for applying Internal Job Postings.Very poor in compensation and employee benefits. Provide outdated computers for employees to work.