Cigniti Technologies Service Desk Analyst 1 salaries in Customer Success, Service & Operations in India

Likes

They have a few good clients . Where you'll be able to learn and also work life balance for those specific clients are great

Dislikes

...ng release for a maintenance project. No vision. The management is old schooled. Won't get any promotion or salary hike

Likes

Cigniti Has good clients and get good projects on latest technologies. More Salary in Hand,

Dislikes

Worst HR Team. Morons and Egoistic people in both HR and Project Management (PMO). Few Names are Jagadish checharala, Praveen Ambati and Sirisha from HR. They don't know how to talk to employees and give respect, They teat employees like daily labor. My suggestion to Top leadership is please focus on HR and employee relations. No job security. Dummy waste Technical managers who don't have much technical knowledge and Most of the employees directly report to client manager not Cigniti QA Managers who are are dummy. Not good organization for long term growth in career. Too much office politics.

Likes

Technically there are projects with newer technologies

Dislikes

...to get more work from a single resource. As the projects are with less budgets.. this is not at all a suitable place for people with salary more than 20 lakh.. Please think twice before you join :)

Likes

You are fortunate if you are under a manger who understands you and gives you shift time flexibility.

Dislikes

...e to embrace a new project irrelevant of your skills or else you'll be fired. 4. Salary/Appraisal - Appraisal is myth. While joining they'll bargain to as low as possible and convince you that you'll get performance appraisal within a year if your performance is good. Once you compromise on this and work hard for appraisal, they'll give you silly/illogical/irrelevant reasons to prove you are not up to their expectations. 5. Politics - You see yourself working hard and during hikes, someone less skilled will get better hike than you just because he is a boot licker of your manager. Cancer is better than IT politics. 6. Learning- Learning new stuff is very rare here, Online tutorials are better. 7. Work environment- Be prepared for micro management. You have to answer for your task on hourly basis. 8. Work-life balance - They don't care about your work-life balance they just want client's satisfaction. 9. Project Management - is complete mess. Automation engineers will die working as a manual tester. 10. Resource Manager - He'll assign you on project irrelevant of your skill-set. 11. PF - PF is deducted from your salary for both Employee and Employer contribution.

Likes

Work culture is awesome, management is very transparent nothing like hide n seek, job security is 100% guarantee. I recommend to frds n people who are willing to join this company

Dislikes

Compensation is bit low