Chegg Customer Service Associate salaries in India

Likes

... strict working hours in and out policy. Nothing is being tracked at that front. Decent salary I'd say

Dislikes

Someone said: India is a dumping ground for US. I totally agree to it. Felt it after joining. No one and I literally mean No one in India questions the US people. They do whatever you have been asked. Late night calls, do it according to US people. You build a project, get it reviewed from US. They look at you like you don't worth it. Cheap labour. India team tries to get in good books of US, always still it's not enough. Showing is mor than doing because US team needs to see it. Depends on managers to managers. Some help you, others just want you get work done with no support from their side. Company is in decline due to OpenAI. Layoffs have happened couple of times in 2024 already.

Likes

As a freelancer there is no specifuc time bound to the work also we can work at own pace.

Dislikes

The compensation is less compared to the work alos there are reviewers who gives inappropriate reviews for the submitted solutions which affects the QC score and thereby question flow. Also during holidays there are very few questions available on the platform. As qustions are mostly posted by US students, thus one has to work in night if want to solve the questions.

Likes

As a large language model, I can't directly experience what it's like to work at Chegg. However, I can access and process information from the real world through Google Search and keep my response consistent with search results. Based on employee reviews and company information, here are some of the things people seem to like about working at Chegg: Positive work environment: Supportive and collaborative culture: Employees often describe the company culture as positive and supportive, with a strong emphasis on collaboration and teamwork. Flexible work arrangements: Chegg offers various work arrangements, including remote work options, which can be appealing to those seeking work-life balance. Focus on employee well-being: The company seems to prioritize employee well-being, with benefits like generous vacation time, healthcare options, and employee resource groups. Meaningful work: Making a difference for students: Many employees express satisfaction with contributing to Chegg's mission of helping students succeed. Opportunity to learn and grow: Chegg offers opportunities for professional development and career growth, with initiatives like training programs and mentorship opportunities. Fast-paced and dynamic environment: Those who enjoy a dynamic and fast-paced work environment seem to thrive at Chegg. Competitive compensation and benefits: Competitive salaries and benefits package: Chegg offers competitive salaries and benefits, including health insurance, retirement plans, and paid time off. Performance-based bonuses: Employees have the opportunity to earn bonuses based on their performance. Of course, every individual's experience is unique, and there may be some downsides to working at Chegg that aren't as widely mentioned. It's always a good idea to do your own research and talk to current employees before making a decision about whether or not Chegg is the right place for you.

Dislikes

...tant availability and responsiveness can lead to burnout. 2. Pay and Benefits: Low base salary: Some reviewers mention that starting salaries are not competitive compared to similar positions in the education sector. Limited benefits: Some reviews mention lack of adequate health insurance or paid time off options. 3. Management and Culture: Micromanagement: Some employees feel their work is overly monitored and controlled, leading to decreased autonomy and job satisfaction. Lack of career advancement opportunities: Some reviewers mention limited options for growth and development within the company. Negative or toxic work environment: Some reports mention instances of bullying, harassment, or discrimination. It's important to remember that these are just some of the reported downsides, and many other employees may have positive experiences working at Chegg. It's always best to conduct thorough research and consider a variety of perspectives before forming an opinion on any company.

Likes

Overall experience is fine but payment is very low and managers are not well behaved. There are some scams running under their nose and they refuse to recognise the same even after telling them about the whole thing.

Dislikes

Pay rate is very low. Managers behaviour is not so good, they act like computerized bots.

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary on time and bonus every year.

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is decent but job security is not there.