Capgemini Service Desk Analyst 1 salaries in Kolkata (Updated 2025)

Likes

1.Work-life balance was good since beginning of the project but recently we acquired one more project with the same strength in numbers. 2.Do hard work, management will give you promotion without any blockers. 3.Complete job security will be provided and training will be given to the bench candidates on new adaptive technologies 4.Overall company culture is good. 5.Company politics are there if you search with microscopic view.

Dislikes

The salary will never be adequate to what amount of work you deliver. On an average, the salary is 40-50% less compared other big service based MNC's

Likes

1. Got oppertunity in the tough times. 2. Good thing that they give team lunch twice a year & team outing once a year. 3. Can get senior most experienced in a junior position. 4. Good Job Security. Until & Unless you resign the job. 5. Provides leaves if we apply prior to 1-2 months.

Dislikes

1. Less Salary for experienced people. Example - 2 years of experience employee getting lower than the freshers salary. 2. No work - life balance, As we work more than the shift hours. 3. Giving huge work responsibilities to only one employee without hiring the required number of people. 4. Whole project is depending on only one employee rather than sharing it with atleast 2 if in case of emergency. 5. Managers voice is as rude as he speaks to effect our personal feelings just to win the current situation.

Likes

Culture and team work and support but it's depend on team to team.

Dislikes

Low salary hike, Rating and Promotion is very low and you will be strictly asked to work from office no matter what other wise don't expect rating and you will get mail from hr department directly like they will take some strict action and you if not come.

Likes

Nothing

Dislikes

... and junior managers don't know how to talk with new joiners or with employees. Hr's and manager are too confused about job role and salary/ location discussion. At first they agree on everything but once you joined they company they deny on everything that has been discussed earlier even if it's on mail ..and put you on bench and after 6 months asked you to leave due to bench period over or you are not able to be billable. Also your probation with not be confirmed and having said that they will kick you out of the company. Even if you complain to HR about the issues. So if you want to stay in this company don't stand for your rights and just stay as per them because manager and HR ...they can change policy anytime as per their convenience and ask to to obey otherwise there will be termination which leads to no job security in this company.

Likes

Capgemini has a good work life balance. Offers many financial offers like leasing of cars and many more options. Capgemini offers more on-site opportunities for the employees. The Hybrid policy is more flexible than focusing on the number of hours in the office. Have plenty number of offices in major locations in India so one could relocate easily within country.

Dislikes

The pay and compensation is way lower than any competitor in the Service based sector. After being for 3+ years just 15% is hiked till now on total compensation on what I have joined the organisation.