BT Group Customer Success Manager salaries in India

Likes

...cts. Work-life balance is good with only exceptional situations to "grind work". Compensation-wise it is as par with other IT infra based solution providers however expect average increment levels per year. Good job security in general but internal movement to projects is only through IJPs which is a streamlined process in itself. Ample WFH opportunities based on project requirements and all India centres have to be aligned with UK shifts.

Dislikes

(1) BT internal tools and system are outdated and needs overhaul. (2) BT internal processes are sometimes hard to navigate. "By-the-book" approach in hinderance in many instances. (3) Internal politics while project movements through IJPs or promotions as is the case with many large orgs. (4) Minimal support for paid trainings or certifications. No relocation support, ESOP or joining bonus etc (5) "Escalation" is often a way to get timely support from internal/cross-functional teams

Likes

Work life balance is good. The company provides good amount of leaves where we can manage our work as well as our personal life.

Dislikes

The only thing is that very less salary no hike if you join BT as experienced also, there is discrimination amongst the employees who work their. This feedback must be taken into consideration. Overall, good company to work with

Likes

...ot care about other person feelings.. I have to suffer alot during my training.. No salary, nothing, too much stress. No use to work. I quit my job within 2 months

Dislikes

Worst company... No salary, people are very judgemental.

Likes

...enerally there's no overtime policies here but in case if business makes you do.They pay you duly too.In Kolkata, BT Captive is one of the top payers

Dislikes

The promotion process is bit slow

Likes

I like Team that I work closely with.My reportees. Very hard-working young people. We work in collaboration. I also like the employee re-hire policy.

Dislikes

Compensation is decent, but growth is slow. Lack of healthy competition. Senior Management tends to get quite personal and often uses the rating system as a means of extracting work, which can be done professionally. Else gets demotivating.Require flexible work timings for senior roles such as Team Managers and above.