BT Group Customer Service Manager Salaries by 4 Employees

7 - 12 years exp.

₹9.3 Lakhs - ₹13.3 Lakhs

Low Confidence

Avg. annual salary

Monthly In-hand Salary

81% more than the average Customer Service Manager Salary in Telecom Companies for 7 - 12 years of experience

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Salaries in different departments

Customer Success, Service & Operations Customer Service Manager Salary 7 - 12 years exp. (3 salaries)	₹9.3 L/yr - ₹13.3 L/yr
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Project & Program Management Customer Service Manager Salary 8 years exp. (AmbitionBox Estimate)	₹10.5 L/yr - ₹12.9 L/yr

Last Updated: 17 Jun 2023

Companies similar to BT Group for Customer Service Manager

Company name	Avg Annual Salary	Open Jobs
Vodafone Idea Customer Service Manager Salary 6 - 19 years exp. (46 salaries)	₹3 L/yr - ₹14 L/yr 28% less
Jio Customer Service Manager Salary 5 - 12 years exp. (45 salaries)	₹2.3 L/yr - ₹9.5 L/yr 54% less
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Bharti Airtel Customer Service Manager Salary 1 - 18 years exp. (32 salaries)	₹2 L/yr - ₹12.7 L/yr 35% less
Tata Communications Customer Service Manager Salary 3 - 8 years exp. (16 salaries)	₹2.8 L/yr - ₹7.3 L/yr 59% less
ACT Fibernet Customer Service Manager Salary 5 - 24 years exp. (5 salaries)	₹10.5 L/yr - ₹18 L/yr 33% more
Verizon Customer Service Manager Salary 9 - 20 years exp. (4 salaries)	₹23.2 L/yr - ₹25 L/yr 120% more
Aircel Customer Service Manager Salary 14 - 18 years exp. (4 salaries)	₹10 L/yr - ₹13 L/yr 7% more
Nokia Customer Service Manager Salary 9 - 13 years exp. (4 salaries)	₹8.1 L/yr - ₹16.3 L/yr 9% more
Huawei Technologies Customer Service Manager Salary 9 - 15 years exp. (3 salaries)	₹10.4 L/yr - ₹12 L/yr 5% more
Ericsson Customer Service Manager Salary 0 - 13 years exp. (3 salaries)	₹10.3 L/yr - ₹21 L/yr 41% more

Customer Service Manager salary at BT Group ranges between ₹9.3 Lakhs to ₹13.3 Lakhs per year for employees with experience between 7 years to 12 years. Salary estimates are based on 4 latest salaries received from various employees of BT Group.

Experience wise BT Group Customer Service Manager salaries

Last Updated: 17 Jun 2023

Experience	Avg Annual Salary
7 years (AmbitionBox Estimate)	₹11.6 L/yr - ₹14.8 L/yr
8 years (AmbitionBox Estimate)	₹10.9 L/yr - ₹13.9 L/yr
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9 years (AmbitionBox Estimate)	₹10.2 L/yr - ₹13 L/yr
10 years (AmbitionBox Estimate)	₹9.4 L/yr - ₹12 L/yr
11 years (AmbitionBox Estimate)	₹8.7 L/yr - ₹11.1 L/yr
12 years (AmbitionBox Estimate)	₹8.3 L/yr - ₹10.6 L/yr

View all

Similar Designation salaries in BT Group

Customer Service Officer Salary

(AmbitionBox Estimate)

₹2 L/yr - ₹2.5 L/yr

Customer Service Associate Salary

(48 salaries)

₹2.2 L/yr - ₹5 L/yr

Customer Service Executive Salary

(53 salaries)

₹2.4 L/yr - ₹7 L/yr

Customer Relationship Manager Salary

(AmbitionBox Estimate)

₹0.9 L/yr - ₹1.2 L/yr

Customer Service Representative Salary

(9 salaries)

₹2.55 L/yr - ₹5.7 L/yr

Customer Care Executive Salary

(17 salaries)

₹2.45 L/yr - ₹4.6 L/yr

Customer Support Associate Salary

(8 salaries)

₹1.75 L/yr - ₹4 L/yr

Service Engineer Salary

(4 salaries)

₹4.25 L/yr - ₹9.5 L/yr

Customer Support Executive Salary

(34 salaries)

₹2.3 L/yr - ₹5.5 L/yr

Deputy Manager Salary

(5 salaries)

₹5 L/yr - ₹10 L/yr

Top skills at BT Group for Customer Service Manager

Change Management Process Excellence SAP Quality Management QMS Lean Six Sigma Continuous Improvement Process Improvement Team Management Stakeholder Management

Salary related reviews for BT Group

Customer Care Executive in New Delhi

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 19 Aug 2023

2.0

for Salary and Benefits

Likes

Work life balance is good. The company provides good amount of leaves where we can manage our work as well as our personal life.

Skill development - Good

+2 more

Dislikes

The only thing is that very less salary no hike if you join BT as experienced also, there is discrimination amongst the employees who work their. This feedback must be taken into consideration. Overall, good company to work with

Salary - Poor

+1 more

Senior Associate in Kolkata

Full Time

Business Repairs. Department

3.0

• posted on 16 Dec 2021

2.0

for Salary and Benefits

Likes

They pay you well and have good incentive plans

Dislikes

Work culture inside the floor is terrible. People shout at each other from across the floor. They need to learn a thing or two from Wipro on being employee centric.

Salary - Poor

+4 more

Customer Service Executive in Gurgaon / Gurugram

EE billing Department

1.0

• posted on 16 Aug 2022

1.0

for Salary and Benefits

Likes

...ot care about other person feelings.. I have to suffer alot during my training.. No salary, nothing, too much stress. No use to work. I quit my job within 2 months

Dislikes

Worst company... No salary, people are very judgemental.

Salary - Bad

+6 more

Process Associate in Gurgaon / Gurugram

Network planning Department

5.0

• posted on 28 Mar 2019

3.0

for Salary and Benefits

Likes

Work environment is really good, very employee centric company. It's been 3 years for me and I still want to continue being here.

Job security - Excellent

+4 more

Dislikes

Salary compensation is very less as compared to other companies and learning is very limited.

Senior Associate in Gurgaon / Gurugram

Customer Success, Service & Operations Department

2.0

• posted on 07 Oct 2017

1.0

for Salary and Benefits

Likes

It is the most terrible company to work with no growth opportunity and people being treated Like robots with not good compensation rewarded..It fools you at the Time of joining..but never fitts in the commitments made by them during joining..politics is the integral part of this company..pathetic management who have a capabilty of taking horrible decisions

Dislikes

Management

Salary - Bad

+6 more

see more salary related reviews

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What people are saying about BT Group

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generationa

works at

BT Group

Product and Digital Leadership - HYD

I am relocating to hyderabad and wanted some recos from this group on the companies that I should be looking into to explore product and digital leadership roles and if there are some referrals which I can secure for those companies. Looking at well established mid-late stage startups or enterprise/MNCs Thanks in advance

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BT Group Customer Service Manager Salary FAQs

What is the salary of Customer Service Manager at BT Group ?

The average salary of a Customer Service Manager at BT Group in India typically ranges from ₹9.3 Lakhs to ₹13.3 Lakhs per year, depending on experience (from 7 years to 12 years).

The top 10% of Customer Service Manager at BT Group earn more than ₹13.3 Lakhs per year, and the top 1% earn over ₹13.3 Lakhs per year. Customer Service Manager Salaries at BT Group can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 BT Group employees in India.

What is the estimated take home salary of a Customer Service Manager at BT Group in India?

The estimated take-home salary of a Customer Service Manager at BT Group in India typically ranges from ₹78,377 to ₹80,414 per month. This is based on the average salary range of ₹9.3 Lakhs to ₹13.3 Lakhs per year for employees with experience ranging from 7 years to 12 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of BT Group. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Manager at BT Group ?

To be a Customer Service Manager at BT Group in india, the key skills required include:

- Change Management
- Process Excellence
- SAP Quality Management
- QMS
- Lean Six Sigma

These skills are highly valued at BT Group and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than BT Group for Customer Service Manager in India?

Verizon	₹23.2 Lakhs to ₹25.0 Lakhs per year
Ericsson	₹10.3 Lakhs to ₹21.0 Lakhs per year
ACT Fibernet	₹10.5 Lakhs to ₹18.0 Lakhs per year
Nokia	₹8.1 Lakhs to ₹16.3 Lakhs per year
Aircel	₹10.0 Lakhs to ₹13.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by BT Group, depending on the role and experience level.

What is the salary of a Customer Service Manager in companies similar to BT Group in India?

The salary of a Customer Service Manager at companies similar to BT Group in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Huawei Technologies	₹10.4 Lakhs to ₹12.0 Lakhs per year
Vodafone Idea	₹3.0 Lakhs to ₹14.0 Lakhs per year
Bharti Airtel	₹2.0 Lakhs to ₹12.7 Lakhs per year
Jio	₹2.3 Lakhs to ₹9.5 Lakhs per year
Tata Communications	₹2.8 Lakhs to ₹7.3 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Manager at BT Group in India?

The salary growth for a Customer Service Manager at BT Group depends on factors such as experience, performance, and promotions. On average, a Customer Service Manager can expect the following growth trajectory at BT Group:

Experience	Average Salary Range
7 years	₹11.6 Lakhs to ₹14.8 Lakhs per year
8 years	₹10.9 Lakhs to ₹13.9 Lakhs per year
9 years	₹10.2 Lakhs to ₹13.0 Lakhs per year
10 years	₹9.4 Lakhs to ₹12.0 Lakhs per year

and so on.

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BT Group Customer Service Manager Salaries

BT Group Customer Service Manager salary in India ranges between ₹9.3 Lakhs to ₹13.3 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 BT Group latest salaries received from various employees of BT Group.