ARC Document Solutions Senior Technical Support Associate salaries in India

Likes

...available for night support team but not pickup 2) shift timing can be flexible 3) On time salary 4) Decent clients and teammates

Dislikes

1) Horrible and unhealthy working environment, lot of the times your sits are unorganized due to someone's recklessness in the day timing 2) Health issue will be common thing due to this type of rotational shift, working in this type of dead environment and lot of work pressure throughout the year 3) NO Chance for Growth and increment even working for 4,5 years and night support employees are treated as underground thugs over here. 4) Horrible E-Commerce management and marketing, nobody knows who buys their worthless products 5) Politics in every department, especially in middle management 6) You can be fired anytime without prior notice. Come, if you want to find the reality of this type of MNC and you have nothing else to do..

Likes

Will get some good opportunity to learn new technology and concepts, with the right attitude. The main thing was colleagues and the managers. Apart from a few exceptions, every single manager was very easy to work with. Most important of all, the job had stability.

Dislikes

People working in the technical support departments are considered like "lower rungs" of the ladder and the salary and the annual hike is dismal. Given the work load and that most of the support teams work at night. The salary offered, doesn't do justice at all. Also, the chances of inter-departmental switch is pretty tough.

Likes

You'll get salary on time. 5 days a week work (Saturday and Sunday off or 2 week-offs)

Dislikes

1. Toxic Work culture 2. Exploit fresher candidates 3. No place for honest hard work 4. Perks & Benefits will be changed once you join the organization irrespective of what's written in your joining letter 5. Managers will provide promotions to those candidates who pamper their egos 6. Persons have to work on week-offs or holidays 7. No extra benefit for extra work or night shifts 8. Too much office politics and gossiping 9. No job security, basically you are at the mercy of your manager and they can terminate you without any prior notice.

Likes

1) Salary on time 2) Flexible work hours and ok leave policy

Dislikes

1) Workplace is a nightmare with very toxic management and unhealthy politics, nepotism. The whole office will know anything even if you scratch your head as management people here love to gossip and spread rumors causing mental torture. 2) Everybody has problems, and they exploit everyone to stop their growth without considering the positive value of employees. 3) use and throw mentality of unfit and worst qualified management treating people like trash 4) Lot of people just goes missing from company suddenly, nobody knows who is going to get fired next day as it depends on the mood of rusty and low mentality of management. 5) work pressure and stress is very high, mindless midnight meetings for no point is a regular thing here. 6) Their product and e-commerce site are an awful mess. Only unaware people buy this low quality and highly priced items which breaks a lot during the delivery process, so a lot of customer complains needs to be handled while dealing with a rotten and vicious boss. 7) Interns are hired by giving false motivation speeches and expected to work as seasoned professionals and they are given too much activities without proper guidance from manager 8) Putting in efforts is useless here as Talented hard-working employees' credit will be stolen so that manager can Favour and promote their buttering non deserving team members 9) Top management will monitor your every move and highlight every mistake every single minute you spend here, and you have to be always available in day and night even you are an intern, if you can't manage then they will find ways to use small things for big escalation against you and put you down as low as possible but they will ignore the positive things as per their convenience. 10) Be careful, Management can fire you on spot if you even try to discuss growth prospects or increment for your hard work. Join only if you want to be used, ridiculed and thrown away and expect nothing from this company other than just a steppingstone in your career.

Likes

... actions from HR Team never before, they always helpful to resolve our issues 3. Salary- As per Kolkata Standerd, they offer really decent salary. 4. ARC having its big Game Zone in Kolkata office, which is really awesome and even they organize their Sports Carnival including internal Cricket/Football match every year 5. Colleagues are very much helpful and work culture is good 6. Job stability is there, they celebrate tenure appreciations every year which means ARC awarded the employees who have completed their 5 and 10 years in the organization 7. You can easily get in touch with any senior member from Management team 8. ARC provides free Cab/Shuttle services for its employees 9. Growth options are also there and you will get decent hikes once in a year

Dislikes

1. Pantry is in 7th Floor Only, it should be in 6th floor too 2. Lifts are not working properly, though there is special lift in 7th floor but for 6th floor you have to use old lift 3. No Smoking Zone