Amdocs Senior Customer Support Agent salaries in India

Likes

0 bench policy.

Dislikes

PMP, The way site and offshore communications and handovers, with horizon concept growth is a blunder, salary hike is unsatisfactory, bonus is unsatisfactory, site opportunities are there but expectations to work increases to work 6 days and more than 11 hrs, some managers are devils.

Likes

They say live amazing do amazing. There is nothing like amazing

Dislikes

...or Tier 2. Never ever choose amdocs. Even if it gives you 15 Lpa for grad level. That is very basic pay also for tier 1.

Likes

Company used to be fun, HR policies were emplyee centric. From past one year this is changing still food fun activities and outing are a plus.

Dislikes

Management is worse and manipulative.No hikes and bonus and the process is not at all transparent. Work life balance depends on project to project but mostly the work culture is becoming toxic where the employee is expected to work on weeeknds and after work hours with no incentives.There is no incentives and the company is implementing cost cutting more than it should implement new technology.Feshers should not be blinded with reels on food and gifts posted on social media, all of it is a gimmick and far from reality.

Likes

Nothing like as np work life balance is there. Managers and leads are just asking for work whether eng is sick doesnot care

Dislikes

Every manager knows eng salary and bases on that they do their appraisal. No criteria for appraisal each team following different approach. I have been joined a year ago and still giving me explanation that you are not considered in PMP and the one who has got hike in july has got appraisal and bonus both. this is the favouritism going on.

Likes

1. Innovation and Cutting-Edge Technology: Amdocs is known for its focus on innovation, offering employees opportunities to work on advanced technologies in telecommunications, software development, and customer experience management. 2. Learning Opportunities: The company encourages skill development through training programs, certifications, and exposure to challenging projects. 3. Global Presence: Amdocs operates in many countries, providing employees the chance to work in a global environment and collaborate with diverse teams. 4. Career Growth: With a well-structured career path, Amdocs supports internal mobility and growth within the organization. 5. Work Culture: Employees often praise Amdocs for its inclusive and collaborative work environment that values teamwork and innovation. 6. Employee Benefits: Competitive salaries, bonuses, health insurance, and other perks contribute to a satisfying work experience. 7. Impactful Work: Amdocs delivers solutions that impact millions of end-users worldwide, making employees feel their work has a meaningful contribution.

Dislikes

...e rigid structures depending on the nature of the work or client commitments. 5. Compensation and Benefits (Role-Specific): Some employees feel that compensation or growth opportunities could be more competitive for certain roles or locations. 6. Frequent Changes: As with any technology company, frequent changes in projects, teams, or strategies might make it hard for some employees to adapt quickly.