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based on 232 Reviews

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Way.com Customer Success, Service & Operations Department Reviews

Updated 19 Dec, 2024

Overall Rating

3.6/5

based on 13 reviews

Rating distribution

5

7 (53.8%)

4

0 (0%)

3

2 (15.4%)

2

0 (0%)

1

4 (30.8%)

Category Ratings

3.4

Salary

3.4

Work-life balance

3.4

Skill development

3.4

Promotions

3.3

Company culture

3.3

Job security

3.3

Work satisfaction

What employees say about Way.com?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

60% employees reported

Flexible timing

60% employees reported

No travel

83% employees reported

View more detailed insights

Gender based rating

3.2

Rated by Women

6 reviews

4.0

Rated by Men

7 reviews

Way.com is rated 3.6 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Way.com is rated 3.6 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

3.6

• 13 Reviews

Engineering - Software & QA

4.9

• 159 Reviews

UX, Design & Architecture

5.0

• 25 Reviews

Marketing & Communication

4.3

• 10 Reviews

Product Management

5.0

• 5 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Customer Service Manager in Thiruvananthapuram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Apr 2024

Likes

I've been employed by Way Parking for over four years now and the company has always taken care of me. Flexible hours, easy to receive time off and great coworkers make for a great workplace environment.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Lack of work occasionally in certain seasons

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Manager in Thiruvananthapuram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Apr 2024

Likes

Great hours and flexibility with management to get the hours you want. And tips if at a good location

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Some people are just lazy.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Support Executive in Thiruvananthapuram

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 23 Jan 2024

Likes

Party Events Pantry Training

Dislikes

Talking behind back No termination process Treating terminated employees like dogs No humanity or professionalism

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Team Manager in Thiruvananthapuram

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Jul 2024

Likes

Many programs to support people from diverse backgrounds.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There are no downsides to this job.

Work Details

Work days: Monday to Friday (Flexible Timings)

Customer Support Team Lead in Thiruvananthapuram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2024

Likes

Handworks are recognized. Lot of room space to grow Good work culture Feel like a family

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

None

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Manager in Thiruvananthapuram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Aug 2024

Likes

A good company with excellent facilities.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not very open to creativity.

Work Details

Work days: Monday to Friday (Flexible Timings)

Operations Executive in Thiruvananthapuram

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 25 Oct 2023

Likes

Love the opportunities to learn and grow

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good

Dislikes

long hours

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time out to write this review. At Way, it matters to us, the experience that each of our employees go through. We are glad that yours has been good. Please feel free to reach out to HR so we can address any concerns. Regards HR Team

You are reading trusted reviews. Keep reading to find out more about Way.com.

Senior Business Operations Manager in Thiruvananthapuram

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Aug 2023

Likes

You will get the opportunity to do multiple things/projects unlike in other companies

Dislikes

Absolutely no work life balance. You will be pinged/called on weekends, vacations etc. You work 24/7.

Skill development - Poor
Job security - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Employer’s Response

Thank you for taking the time out to write this review. At Way, it matters to us, the experience that each of our employees go through. We are however surprised to read this review since this role didn't exist at the time this was written. We urge you to reach out to HR so we can address the actual concerns here as we take the feedback provided here very seriously. Regards HR Team

Discover interview dos and don'ts from real experiences

Customer Support Executive in Thiruvananthapuram

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 25 Nov 2023

Likes

Was good in the beginning. But it was worse due to inexperienced staffs handling the process and administration.

Dislikes

Unprofessional staffs in crucial roles which created terribly stressful atmosphere to work.

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad

Employer’s Response

Thank you for taking the time out to write this review. At Way, it matters to us, the experience that each of our employees go through. We take your feedback seriously and urge you to reach out to HR so we can address the concerns you have. Regards HR Team

Senior Finance Associate in Bangalore / Bengaluru

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 19 Dec 2024

Likes

Nothing

Dislikes

Wont suggest to work on this company

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Operations Executive in Thiruvananthapuram

Full Time

·

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Oct 2024

Likes

Nope, they have fixed ideology and like prefixed employers worst Hr Department, CEO was good and the company hides all from him

Dislikes

They waste your time

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Executive in Thiruvananthapuram

Full Time

·

Customer Success Department

5.0

posted on 01 Jan 2024

Employer’s Response

Thank you for taking the time out to leave the review. At Way, it matters to us, the experience that each of our employees go through. Glad you're having a great one. Happy new year! Regards HR Team

Overall Rating

Quality Control- Customer Success in Thiruvananthapuram

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jun 2024

Likes

Other than customer support department management rest of the departments are good to go.

Dislikes

Customer support management is the worst political party you can see around if you are in way. If you want to loose your all skills and want to loose your own value then go for it, there will be waiting a worst management that I ever worked with.Rest to the company and departments are perfect to go.

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

I have job which gives 6 CTC, YOE: 2 years I need good paying since other batchemates are grabbing packages such as 20+ LPA They have done MBA. I also plan to do the same but my current role is too good. No work pressure, helpful colleagues. From last organization which was super toxic this is a gem. Im not sure what to do Can you guys suggest me

Need help on career

Stay at current role

78 participants . poll closed

Got a question about Way.com?

Ask anonymously on communities.

Jobs at Way.com

Senior Java Developer

Thiruvananthapuram

6-11 Yrs

₹ 20-35 LPA

Senior Ios Developer

Thiruvananthapuram

6-11 Yrs

₹ 15-27.5 LPA

Senior Node Js Developer

Thiruvananthapuram

5-10 Yrs

₹ 10-20 LPA

Spanish Customer Success Executive

Chennai, Bangalore / Bengaluru +1

4-9 Yrs

₹ 7-15 LPA

App Store Acquisition Specialist

Chennai, Bangalore / Bengaluru +1

5-10 Yrs

₹ 10-20 LPA

More about working at Way.com

HQ - Fremont, California
Internet
201-500 Employees (India)
FinTech

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Way.com reviews submitted by Way.com employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Way.com is the right company for you. 60% of employees reported the worki...ng days at Way.com as Monday to Friday. 60% employees reported the work timings at Way.com as Flexible timing. Read more

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Way.com Customer Success, Service & Operations Department Reviews Reviews

Way.com Salaries in Customer Success, Service & Operations Department in India

Customer Support Executive 10 salaries	₹2.5 L/yr - ₹4.2 L/yr
Senior Insurance Operations Specialist 4 salaries	₹3.6 L/yr - ₹4.6 L/yr
Senior Customer Support Executive 4 salaries	₹3 L/yr - ₹3.8 L/yr
Senior Customer Service Associate 3 salaries	₹4.7 L/yr - ₹8.7 L/yr
Customer Support Manager 2 salaries	₹10.5 L/yr - ₹12 L/yr

Explore more salaries

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