Spanish Customer Success Executive

Job description

We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency.

Responsibilities:

• Handle inbound and outbound customer calls, providing timely resolutions for queries, concerns, or complaints.
• Offer empathetic and professional customer service, ensuring a positive experience in each interaction.
• Identify, prioritize, and escalate complex issues to relevant departments for efficient handling.
• Accurately document customer interactions and maintain updated records.
• Achieve monthly targets for customer satisfaction, first-call resolution, and productivity metrics.
• Stay up-to-date with our products and services to ensure accurate information is provided to customers.
• Collaborate with team members to create a positive and productive work environment.

Requirements:

• Fluent in both Spanish and English (written and spoken) for effective bilingual communication.
• Proven experience in a customer service role, preferably in a voice process.
• Strong interpersonal and communication skills, with a patient and empathetic approach.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with automotive services, fintech platforms, or similar industries is an advantage.
• Flexibility to work in shifts and adapt to changing schedules..