Steel1 India Customer Success, Service & Operations Department Reviews

Employer’s Response

Dear Reviewer, Firstly, we want to thank you for acknowledging the job security within our company and expressing satisfaction in your role. It is essential for us to know that our employees feel secure and valued in their positions. We are, however, very concerned to hear about the issues you have raised regarding company culture, work-life balance, promotions, salary benefits, and safety. These are serious concerns, and we want to assure you that we are committed to addressing each of these points. The experience you describe does not reflect the standards we aim to uphold. Employee well-being, growth, and safety are top priorities for us, and we apologize if we have not lived up to these expectations. We are taking your feedback as a prompt to re-evaluate our current practices and make necessary improvements. We understand the importance of timely and fair compensation, including bonuses and incentives, and we will investigate the delays you’ve mentioned. Please note the settlement are cleared if the employee clears his exit process fully after submitting no dues certificate. Regarding your comments on the lack of professional growth opportunities and the negative aspects of our work culture and management, we would greatly appreciate the chance to discuss these matters with you in more detail. We invite you to reach out to our HR department or your supervisor to set up a meeting. For the concern about safety, we intend to conduct a thorough review of our safety protocols and training programs to address any shortcomings immediately. We are also questioning the necessity of a seven-day working week and will consider adjustments to ensure that our employees have a healthier work-life balance. Your feedback is invaluable to us, and we take it very seriously. We are here to support you and work together to create a better workplace for all.

Employer’s Response

Dear Reviewer, We noticed your recent review and wanted to reach out to express our commitment to your satisfaction and well-being within our company. While your review doesn't include specific details, we take every piece of feedback seriously and would welcome any additional insights you could provide. Understanding our team members' experiences and perceptions is vital for us to ensure a positive work environment and to address any underlying issues that may not be immediately apparent. If there are any aspects of your role or experience with us that you would like to discuss, please know that our door is always open. We encourage you to reach out to your supervisor or the HR department to share any concerns or suggestions you may have. Your direct feedback is crucial in helping us to continually improve and provide a supportive workplace for all our employees. Thank you for your time, and we look forward to hearing from you soon.