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Filter reviews by Nykaa Senior Customer Service Executive Reviews
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Category Ratings
Job security
Salary
Work-life balance
Skill development
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What employees say about Nykaa?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
50% employees reported
Flexible timing
63% employees reported
No travel
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
6 reviews
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11 reviews found
Senior Customer Service Executive in Mumbai
Chat Process Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is always credited on time, Friendly environment. Excellent interior work.Good cafeteria.
- Salary - Good
- Skill development - Good
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Too much of politics, Management is very biased, roasters are not allotted as per sequence, Appraisals are given to once who don't actually deserve. In short people who are in good books will get everything in platter, for the rest even if you give your best it will not be appreciated.
Work Details
Work timings: Flexible Timings
Senior Customer Service Executive in Mumbai
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work environment and best support from management
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Na
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Security. Salary on time. My Salary never got delayed
- Job security - Excellent
Dislikes
Leadership is aimless. They are holding their respective position and only think for themselves hence not allowing others to grow.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Mumbai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Government Job type.
- Job security - Excellent
Dislikes
Managers who have been working since its inception are not ready for change. But no grudges against the family. I thank them for creating a great brand and an oppurtunity for people like us but the CS team leadership needs ouster.
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
No growth, no career opportunities, no promotions, toxic culture,toxic people
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No growth opportunities.
- Job security - Good
Dislikes
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Senior Customer Service Executive in Mumbai
Customer Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I love the work culture over here....
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is politics obviously like we find in most of work places...Addressing our issues takes time. Salary n other facilities are superb....but career growth is slow..... Rest is best....👍
Work Details
My job is quite good! I learned everything on job. I got opportunities to work for different roles within Nykaa Customer Service.
Work timings: Flexible Timings
Work related travel: This is a desk job.
Employee Benefits
Counseling section for employees & Training on Ms excel, language skills
Senior Customer Service Executive in Mumbai
Corporate Communication Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friends and team mates
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Worked in chat process
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
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Senior Customer Service Executive in Mumbai
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Have worked for 2 years here and it was the most pathetic time of my life.
Dislikes
Everything
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Most pathetic work places you will find anywhere.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
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Sales Executive in Kochi
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Work Details
Work days: Monday to Saturday (Flexible Timings)
Sales Executive in Kolkata
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
Dislikes
Work satisfaction
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Officer in Patna
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing as useful
Sales Officer in New Delhi
Full Time
Digital Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Brand and margin is good
- Salary - Good
- Work satisfaction - Good
Dislikes
Return & refund policy
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Kolkata
Full Time
Retail Store Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I have like that nykaa .com is good e commercial site and many things are learned in company
- Skill development - Good
Dislikes
Salary incriment Designation and Most Company last Time say that contractual /Agreement etc
- Salary - Bad
- Job security - Poor
- Promotions - Bad
- Company culture - Poor
Work Details
Work timings: Flexible Timings
Sales Officer in Bhagalpur
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good working culture all are goods
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Carrier growth is very slow
- Promotions - Poor
Analyst in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
mast tha sab
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
sab kuch
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Executive in Shillong
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is good but management is very poor
Dislikes
Very poor management
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Manager in Merta City
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working style the best style
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No farisher working
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sales Officer in Jehanabad
Full Time
eCommerce Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Stock issue, Margin issue
Work Details
Work policy: 2 days/week from office
Work days: Monday to Saturday
Work related travel: This is a desk job.
Other Nykaa Reviews
Software Engineer in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nykaa has been a decent experience with good learning opportunities in React and React Native. The work is dynamic, though some processes could be improved.
- Job security - Good
- Work-life balance - Good
Dislikes
While Nykaa offers valuable learning experiences, the absence of a hybrid work model and additional allowances could make the work environment more flexible and employee-friendly.
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Assistant Manager Supply Chain in Mumbai (working remotely)
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Other Perks & Benefits incl medical etc are existing
Dislikes
Lot of Office Politics & Favouritism in employees by higher management authorities which is affecting other employees who are working causing them to leave so they can appoint their own team , Calls & Meeting are scheduled on weekends as well there is no work life balance causing frustation.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Assistant Manager in Mumbai
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing mere politics
Dislikes
Managers are awful, no worklife balance, dirty politics, mental harrasment, torture everyday, at the time of appraisal undue work pressure, no personal life, you will get the messages on whatsapp, need to tell the reasons why are you late even for one day, the most awful culture and people at management level especially in finance
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Executive in Gurgaon / Gurugram
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is fine except logistics and operations.
Dislikes
No HR in office,no HR policies,no HR interaction with employees specially for logistics and operations. Everything is managed by the Managers who deny for everything for leave for mediclaim for reimbursement..no SOPs no hierarchy.. entire logistics is running by like a lala company works, no work from home policy, strict timings.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Retail Store Manager in Lucknow
Full Time
Retail Store Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good salary and incentives.
- Salary - Good
Dislikes
Too much stress for business,Area/ops manager calling and pressurizing entire day,if the day target is not achieved then ur Area manager will ask u the reason at night and won’t let u sleep seems u have done a crime. As store sale is very uncertain specially at nykaa stores so there are chances that the superiors may start a con call any time even its weekend or evening business time.store managers day off is fixed on Tuesday but specially on Tuesday there are bunch of work load there....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Dispatch Associate in Guwahati
Full Time
Dispatch Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Got to learn a lot.There is a good freedom in working at Nykaa.
- Skill development - Excellent
Dislikes
On-roll staff behaviour and their etiquette is so bad,they should be polite and they don't know how to talking.Salary increases according to working experience is so less. Designation.With any designation promotion, there is no corresponding increase in salary.
- Salary - Poor
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Poor
Seles Executive in Jaipur
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I feel like working in the company because the name of the company is good and the product of the company sells very well in the market.
- Salary - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Work-life balance - Good
Dislikes
senior management is absolutely weak!One person started thinking that I am the owner of the company. I will say something. The company will run like that. The employees will run it.Senior management did not know this. Why are they leaving Improve? At least ask them why are they leaving the job
- Company culture - Bad
Senior Audit Executive in Guwahati
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Key role were discuss properly during the financial year
- Salary - Good
- Job security - Good
Dislikes
Discrimination between employees some are getting benefits and some are not it depends on which department you are working
- Company culture - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Brand Manager in Mumbai
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only the view from the 6th floor office in dadar
Dislikes
Worst company to work for, no respect for the employees. Even after doing a business of Rs 800 cr in 8 days during sale the company gave vadapav as a token of appreciation and scolded the ones who had two. No job growth or stability and one of the worst payer in the industry. The brand is dying slowly. The average stint of a brand manager is 8 months only due to horrible work culture. The processes are from the 18th century and the tech is no where to seen, leading to manual work on the employees....Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Makeup Artist in Lucknow
Full Time
Beauty & Personal Care Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is good
Dislikes
The cluster manager sunny was the worst leader to work with..this guy doesn't know anything except shouting on store team. He has no guts to say wrong to the person who is wrong but keep buttering ladies of the store. He only needs women attention and hate boys. Promotes favourite girl who can't handle the problem.
- Skill development - Poor
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
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- HQ - Mumbai,Maharashtra, India
- Internet
- 1k-5k Employees (India)
- Public
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 11 Nykaa reviews submitted by Nykaa employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Nykaa is the right company for you. 50% of employees reported the working day...s at Nykaa as Monday to Saturday. 63% employees reported the work timings at Nykaa as Flexible timing. Read more- Home >
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