Muthoot Fincorp Senior Customer Service Executive review

What employees say about Muthoot Fincorp?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

92% employees reported

Monday to Saturday

94% employees reported

Strict (9am - 5.30pm)

41% employees reported

No travel

57% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

218 reviews

4.4

Rated by Men

170 reviews

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Top Mentions in Muthoot Fincorp Senior Customer Service Executive Reviews

394 reviews found

Sort by: Popular

Senior Customer Service Executive in Tiruppur

Full Time

Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Jul 2024

Likes

I would like a Skills Development Methods and Learning Methods and also safe and secured job

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

I would not any dislike features

Senior Customer Service Executive in Rajkot

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Dec 2024

Likes

Excellent work environment Learning to new things Supporting management system

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Atleast full holiday in diwali and janamastmi in special in gujarat state

Salary - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Dec 2024

Likes

Working timing is good, and salary is always come on time.

Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

In this company salary increment is done according to the outstanding of the branch, so the new staff who join in a smaller branch will not get any benefit. If increment is done according to the outstanding of the branch then the vintage staff should get a bigger branch according to their individual score card or there should be shuffling of all employees every 2 years.

Promotions - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Executive in New Delhi

Full Time

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Dec 2024

Likes

Working timing is good, Salary come on time , great place for girls as they get job nearest to home

Salary - Good
Job security - Good
Work-life balance - Good

Dislikes

Working culture is toxic in some branches as there is lot of gap between management and employees. Employees do not able to contact HR for their problems. Appraisal and increment is not good as only buttering people get that.

Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Ajmer

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Dec 2024

Likes

Best organisation company Team working in company Supporting staff BM

Skill development - Good
Work satisfaction - Good
Company culture - Good

Dislikes

3year ago not increase My salary Diwali occasion big festival should be 3leave give company side

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Theni Allinagaram

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 19 Dec 2024

Likes

Office working Time

Dislikes

Management people's are only focus on target achievement,not the welfare the executives.. Management officer all worst behaviour in my region . No promotions for experienced employees...

Salary - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Jaipur

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Dec 2024

Likes

The best thing about the company is you'll never come to your work place with a last day burden or pressure. Muthoot doesn't supported a stressful environment.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to say yet.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Executive in Palani

Full Time

Gold loan Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Dec 2024

Likes

It is the most admirable place to working fir women because of the working time. 👍👍👍👍👍

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There is no good communication with other departsment like MSCL, MFHL MML. Delaying is the reason to decrease our business

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Executive in Sindhudurg

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Nov 2024

Likes

Salary credited on time. no overtime working.

Skill development - Good
Company culture - Good

Dislikes

Leaves are very low. Promotion criteria is not good. late promotions .company not give priority to there employees for promotion.

Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in New Delhi

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 08 Nov 2024

Likes

Salary credited on time. Customer complaint system is very good. Working hours is very strict and there is no overtime. Company is good for freshers and govt. retired person.

Job security - Good

Dislikes

Employee's opinion doesn't matter. Salary increment and promotions are very slow. Leaves are very less in the company.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Patna

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Nov 2024

Likes

It was a Very good company it will care and support all the staffs to do our best work and the overall experience was fantastic and they give so much other activity opportunities.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Madikeri

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Nov 2024

Likes

I am working in past 12 years it's a great company to work here... But some groupism will destroy my mental health... please do the needful

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I don't have dislikes in company..

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Howrah

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 07 Nov 2024

Likes

Work life balance.

Skill development - Good
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

∆=Leave policy is the most unacceptable thing ∆=Promotion for right person is not justified here ∆=Full of fishy gossip one another

Promotions - Bad

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Nov 2024

Likes

I will working this company past 2 months very useful to me nearly traveling and i hope good learning and grow my carrier

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Please increase employee's salary Dont given too much of work pressures

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Sattur

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Nov 2024

Likes

My Company Is Trusted Work Satisfaction More Skills Learning Promotion Quick responsibility Excellent Leaders Extra Curricular activities exposed More cultural Events provided our company Talent Bosses Awesome Environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nil

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Chennai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 07 Nov 2024

Likes

Company is very good norms and polices. Try to improve HR polices to female candidates.. Package need to improve for sr cse who r working years and years.

Skill development - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Need to improve HR policies through out salary and performance. Sr cse need default promotions .

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Chennai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Nov 2024

Likes

Work timing is comfortable for all employees

Skill development - Good
Job security - Good

Dislikes

Only new joiners can demand our package but experience of muthoot employee can't able to salary hike.

Work satisfaction - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Nellore

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 06 Nov 2024

Likes

Company was good and time to we get salary and i was learn some operation it will use for my future

Dislikes

I am working here 4 years what I was see in this company lot of politics and new junior getting more salary then seniors and in this hard working person are CSE and they get low salary when compared to others here every upper destination are used word was u can leave we will take new employees. In this case all senior are resign in my experience so many operation issue and suspicious gold loan also done. I was request to the company please separate sale and service executive because here our destination is customer service executive but we are done fully sale and know day we get full pressure for sale third party time and kyc so we can't be focus on operation that why some deviation happen to the branches so please u will change the customer service executive as operation and take some other employees for sales this my kindly request to HO...Read More

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Virar

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2025

Likes

Job security - Good

Dislikes

Salary - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Bad

Senior Customer Service Executive in Thiruvarur

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Mar 2025

Likes

Excellence of work good salary and good management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nil

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Career Advice

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

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