Legend Footwear Customer Service Executive Reviews

Employer’s Response

Hi, Thank you for sharing your feedback with us. We're pleased to hear that you appreciate the stability of your role, even as an outsourced team member. We understand your concerns about being watched while working and the impact it has on your performance and confidence. We take your feedback seriously, and we'll explore ways to address this issue to ensure you feel more comfortable and confident in your role. Your well-being and productivity are important to us, and we value your input in helping us create a better working environment for you.

Employer’s Response

Thank you for sharing your feedback. We appreciate your acknowledgment of remote work and take your concerns seriously. we are committed to upholding contractual agreements, including notice periods and job security. The IP camera is used solely for security and productivity tracking, not to create discomfort. Under our leadership, we have achieved consistent growth year after year. We provide opportunities for growth and development, which are awarded to staff who demonstrate excellence and capability in their roles. We understand the importance of a positive work environment and are addressing concerns about leadership and workplace culture. Your feedback on flexibility and management is invaluable, and we are taking steps to improve these areas. Thank you for helping us grow. Please feel free to reach out if you’d like to discuss further.

Employer’s Response

Thank you for taking the time to provide feedback on your experience working with us. We’re glad to hear that you appreciate our on-time salary payments and the clear distinction we maintain between work and weekends, ensuring no weekend disturbances and no alternate Saturday shifts. We also appreciate your constructive comments regarding shift flexibility, benefits, and festival holidays. We are continuously evaluating how we can provide better flexibility and benefits for our team, and your feedback will contribute to that process. Thank you again for sharing your thoughts. If you have any further suggestions, feel free to reach out. We’re always open to hearing more from our team on how we can enhance the workplace

Employer’s Response

We're delighted to hear that you find our management team supportive and appreciate the seamless collaboration with other departments. Regarding your concern about job security as a contractor, please know that we value your contributions immensely. We're actively working to ensure a stable work environment for all team members. Thank you for your dedication and valuable insights.

Employer’s Response

Thank you for taking the time to share your feedback. We’re glad to hear that you value the salary, benefits, work-life balance, and opportunities for learning new skills that we offer. It's great to know that these aspects of the job contribute positively to your experience. Regarding your concerns about strict company rules and regulations, we understand that finding a balance between structure and flexibility is important for maintaining a productive and engaging work environment. We will review our policies and see where we can provide more autonomy and flexibility, while still ensuring the necessary processes are in place for the smooth operation of the business. Your feedback is valuable to us, and we’re committed to making improvements that benefit both the company and our employees. If you have any specific suggestions or would like to discuss this further, please feel free to reach out.

Employer’s Response

We're delighted to hear that you appreciate the flexibility of full-time remote work and the convenience it offers in terms of travel. Your satisfaction and well-being are important to us. While we strive to provide a flexible work arrangement, we also acknowledge the need for fair and equitable compensation policies. We'll take your feedback into consideration as we continue to improve our practices.

Employer’s Response

Thank you for sharing your feedback with us. We are delighted to hear that you value the work life balance we strive to maintain and that you appreciate the challenges that come with navigating multi-country marketplaces, which contribute to your professional growth. While we aim to maintain a consistent schedule for operational efficiency, we will certainly explore opportunities to introduce more flexibility where feasible. Thank you again for your valuable feedback.

Employer’s Response

Thank you for your Valuable feedback! We're thrilled to hear that you value the learnings and the compensation. Your satisfaction is most important to us. We acknowledge your concerns about the lack of flexible working hour/holidays and parking issues. Rest assured; we're actively working on improving these aspects to better meet the needs of our team members.

Employer’s Response

Thank you for sharing your thoughts! We're delighted to know that you're satisfied with the salary, especially in comparison to competitors. We understand that the strict company policies and fixed work timings can feel restrictive, but they are in place to ensure smooth operations and consistency to provide best customer service experience. We appreciate your feedback and are always looking for ways to improve the work environment while maintaining high standards. Your insights are valuable to us!

Employer’s Response

We're thrilled that you're enjoying the learning opportunities, strong work ethics and our competitive salary and benefit package. We hear your concerns regarding employee engagement and flexibility. rest assured; we're actively working to enhance these aspects to create a more dynamic and accommodating work environment. Thank you for your dedication and insights.

Employer’s Response

Thank you for sharing your feedback. We’re pleased to hear that you value the permanent work-from-home arrangement and the work-life balance we strive to provide. These are key aspects of our commitment to creating a supportive and flexible work environment. We take your concerns seriously and would like to address them. Regarding job security, we follow a structured termination process as outlined in our contracts, which includes providing two warnings to address any concerns before proceeding with termination. We also have many staff who have been with us for over 10 years, with an average tenure of 2-3 years, reflecting a stable and valued workforce. In terms of communication, all official correspondence, including final settlements, is sent via email. If you haven’t received such communications, we recommend checking your junk or spam folders, as they may have been filtered there. We understand your concerns about monitoring and work culture. IP cameras and other monitoring tools are used solely for training and process improvement purposes, not to micromanage. We aim to maintain a professional environment that encourages productivity and growth. Please feel free to reach out to HR directly to discuss your concerns further—we’re here to support you.