Legend Footwear Customer Service Representative Reviews

Employer’s Response

We're thrilled to hear that you appreciate the growth opportunities, engaging work, and positive work environment in our company. Your satisfaction and professional development are our top priorities. Please know that we're actively reviewing our policies to strike a balance between structure and flexibility, ensuring a better fit for our team members' needs. Thank you for your dedication and valuable feedback.

Employer’s Response

Hi, thank you for sharing your feedback with us. We believe that challenges and diversity in tasks are essential for personal and professional development. we are pleased that our flexibility in hours contributes to your comfort and productivity. I apologize if you have been experiencing challenges in maintaining a healthy work-life balance. we are committed to addressing this issue and taking steps to improve work-life balance for all our team members.

Employer’s Response

Thank you for taking the time to share your feedback. We’re glad to hear that you value the salary, benefits, work-life balance, and opportunities for learning new skills that we offer. It's great to know that these aspects of the job contribute positively to your experience. Regarding your concerns about strict company rules and regulations, we understand that finding a balance between structure and flexibility is important for maintaining a productive and engaging work environment. We will review our policies and see where we can provide more autonomy and flexibility, while still ensuring the necessary processes are in place for the smooth operation of the business. Your feedback is valuable to us, and we’re committed to making improvements that benefit both the company and our employees. If you have any specific suggestions or would like to discuss this further, please feel free to reach out.

Employer’s Response

We're delighted to hear that you appreciate the flexibility of full-time remote work and the convenience it offers in terms of travel. Your satisfaction and well-being are important to us. While we strive to provide a flexible work arrangement, we also acknowledge the need for fair and equitable compensation policies. We'll take your feedback into consideration as we continue to improve our practices.

Employer’s Response

Thank you for sharing your feedback with us. We are delighted to hear that you value the work life balance we strive to maintain and that you appreciate the challenges that come with navigating multi-country marketplaces, which contribute to your professional growth. While we aim to maintain a consistent schedule for operational efficiency, we will certainly explore opportunities to introduce more flexibility where feasible. Thank you again for your valuable feedback.

Employer’s Response

Thank you for your Valuable feedback! We're thrilled to hear that you value the learnings and the compensation. Your satisfaction is most important to us. We acknowledge your concerns about the lack of flexible working hour/holidays and parking issues. Rest assured; we're actively working on improving these aspects to better meet the needs of our team members.

Employer’s Response

Thank you for sharing your thoughts! We're delighted to know that you're satisfied with the salary, especially in comparison to competitors. We understand that the strict company policies and fixed work timings can feel restrictive, but they are in place to ensure smooth operations and consistency to provide best customer service experience. We appreciate your feedback and are always looking for ways to improve the work environment while maintaining high standards. Your insights are valuable to us!

Employer’s Response

We're thrilled that you're enjoying the learning opportunities, strong work ethics and our competitive salary and benefit package. We hear your concerns regarding employee engagement and flexibility. rest assured; we're actively working to enhance these aspects to create a more dynamic and accommodating work environment. Thank you for your dedication and insights.

Employer’s Response

Thank you for sharing your feedback. We’re pleased to hear that you value the permanent work-from-home arrangement and the work-life balance we strive to provide. These are key aspects of our commitment to creating a supportive and flexible work environment. We take your concerns seriously and would like to address them. Regarding job security, we follow a structured termination process as outlined in our contracts, which includes providing two warnings to address any concerns before proceeding with termination. We also have many staff who have been with us for over 10 years, with an average tenure of 2-3 years, reflecting a stable and valued workforce. In terms of communication, all official correspondence, including final settlements, is sent via email. If you haven’t received such communications, we recommend checking your junk or spam folders, as they may have been filtered there. We understand your concerns about monitoring and work culture. IP cameras and other monitoring tools are used solely for training and process improvement purposes, not to micromanage. We aim to maintain a professional environment that encourages productivity and growth. Please feel free to reach out to HR directly to discuss your concerns further—we’re here to support you.

Employer’s Response

Thank you for providing balanced input. We're delighted to hear that you like the earning possibilities and the clear separation of work and leisure time. We endeavour to create a fair and efficient work environment in which obeying the rules promotes a positive experience for everybody. While we recognise that stringent shift times might be difficult, they are necessary to satisfy worldwide operating requirements. We're continuously looking for methods to increase flexibility within the confines of our laws and regulations. Your feedback is valuable as we strive to improve.