ITC Hotels Guest Service Associate Kolkata Reviews

Likes

Team work

Dislikes

Need to get more value

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Daily learning new skills and development

Dislikes

No dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I worked for itc sonar(Kolkata) for 2+ years. Straight from the GM to HR. Every management was non supportive(a few handpicked exceptions were there though). The level of frustration was like these: Dept. Manager used to put pressure on the restaurant managers for target achievement, restaurant managers exaggerated it and send it to the executives, executives with their numerous family problems and work problems used to crush the supervisors and associates. * lemme tell a situation, we associates had to arrange a grand breakfast/lunch/dinner for the executives and restaurant managers. If there was any problem in the special service they used to screw you in front of everyone. And moreover if you presented the cheque/bill for the duty meal they gives you a devil look. Forget your promotion or appraisals.* The associates had to work for 12+ hrs with numerous offs cancelled. Even if you are sick and have proof of that; they still threaten you to come on shift. What's the point of signing a contract written with 9hrs strict shift but have to stay for 12+ hrs without any extra benefits for that. And even if you survive the long hours at the end of the day the person licking the boss's feet is getting the promotions whereas the deserving people are stuck at a same place. Thank God I made it out of that hotel(read hell). The training department was good though. Conducted various trainings and have received certificates for each training attended. Though I moved on from ITC Sonar, still those painful days haunt me sometimes....Read More

Dislikes

Everything. Work culture Management Working hours Salary(actually they used to exploit) Zero promotion until you become your boss's puppet even if you have great potential. And after your long hour shifts you have to wait for home drop for more than an hour sometimes. Ridiculous hotel to work for.

Work Details

Used to work for satisfying both guest and managers needs. Whereas in the salary slip it was clearly written * your sary is brought to you by the guests*

Work timings: Strict Timings

Likes

Work culture

Dislikes

There is no job security

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

Likes

Ok

Likes

The people and the process and more likely the product . The company has a clear vision about the customer service which is really appreciated. The job was well secure compare to other companies. Indeed i had a great experience working in there.

Dislikes

I have worked there for almost 4 years and 5 months but the growth was not that much which i was expecting from the company . If you see my working style it was quite satisfying but the promotion and increment was not given as per what i deserve.

Work Details

Work timings: Flexible Timings