iQor Global Services Customer Success, Service & Operations Department Reviews

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Nothing to like

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I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of ₹30,000 to ₹34,000</mark>. In contrast, new hires are reportedly being offered ₹45,000 to ₹50,000. Additionally, regular salary increments aligned with company policies and market standards appear to be lacking, which has left me feeling undervalued in my current role as an SME. I believe that providing fair and competitive compensation to tenured employees is essential for fostering satisfaction and motivation within the workforce. Recognizing the contributions of agents with more than two years of service by aligning their salaries with market standards not only ensures equity but also enhances their commitment and productivity. Offering better opportunities and salary structures will not only value their dedication but also create a positive work environment where employees feel appreciated and empowered to excel. After careful consideration, I have decided to seek new opportunities that align with my professional expectations. As such, I plan to resign from my position by January 2025 or earlier. I trust you will take this feedback into account to ensure fairness and retention of valuable employees. Please let me know if you would like to discuss this matter further....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Cafeteriya, Guards activity

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Salary, Appraisal Systems

Likes

It's about the salary nd Perks.

Dislikes

Work environment

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Facilities are good, recruitment team is very friendly, helps in getting people selected, i was rejected 3 times, but they still helped me in giving chance in another process, i selected with 6 my friends by recruitment manager, fair complexion wear specs, i not know the name, is always there to help out if u r eligible and very friendly, he is manager but always in interview area, always available on phone when u call him. good manager, stan and prince sir is gud, very helpful. hourly salary i like the idea, and 2 times salary in a month....Read More

Dislikes

No cab for male employees cafeteria not gud job security in chat process is very poor Employee HRs are very bad, always tell they are bzy, never available to help, u had to stand out their cabin, HRs in my old company sits on floor n always helpful, they do not do that, 2 HRs but never available, 1 slim type guy (shivam) and 1 big girl with specs (sanaya), company need to change the HRs. if u need help i need to reach out to prince sir, stan sir or the recruitment manager, no one else help u....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

• Pantry serves unlimited coffee & tea • Washrooms are cleaned regularly, drinking water available. • Coaching & meetings will be your way to relax on hectic days • Scheduled lunch & tea breaks, no more haggling with WFM • TL & Managers are very supportive

Dislikes

• AC runs strong, so bring some winter clothing. • No cab for boys in odd hours • Few options of eateries inside premises • Salary varies in each cycle, timekey need manual adjustment. • Shift timings various on day-to-day basis sometimes. (1 or ½ hour variations)

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Company is never being provided any employee benefits like healthy insurance, cab and meal facility. If you are taking any facilities and then you will pay from your salary but employees are ready to pay but facilities are not available. There are not getting appraisal. Company is alsoproviding hourly basis payment that is very harmful due to you won't get full salary. Company is never paying any week off salary only paying working days salary. If you are working 30 days including week off but you are getting 8 week off or any govt holiday and then you will get salary only 20-22 days so that you won't get full salary. You will get evey month 2-4 thousands less salaries. So if you are coming for working this company please you will be careful your life...Read More

Dislikes

Salary is not like hourly basis. Health insurance is providing from your own pocket of money. There is not any types of cab or meal facility even if you are working on night shift. There is not any types of night allowance. There are not providing any type employees security. You will do and die but we don't care your health and life...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Job security

Dislikes

Salary hike is terrible!

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary they provide is good

Dislikes

No job security

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.