Intelligent Life Customer Support Reviews

Employer’s Response

Message from the CEO: It is unfortunate but 'Anonymous' individuals can post any kind of dishonest information they feel like posting to defame a company if they feel they have been slighted. In this case the following information is completely false, and I'm happy to not only talk to you directly via any online meeting system if you would like about it; but also put you in touch with employees so you can determine the truth from team members that actually work here. 1) The company only has 7 employees. I don't know where this person even got this information from, but it is misguided and false. At that time we had 7 people in Customer Service. We however also have many other departments such as Purchasing, Marketing, Merchandising, Quality Control, and HR. We actually at that time had 18 employees. This year we are hiring regularly since we are fast grown and successful and staff will be around 25 by year-end. 2) Nobody gets taken advantage of and in fact, employees that do a great job earn more than their base salary and more than they expect to make on a monthly basis. We have clear time recording so it is known if someone worked or not and if someone worked they get paid for their work. To state the obvious, if what this person is saying was really true, how could the company even have employees as nobody would work. The reality is that people who do work and do a good job get regular bonuses and even profit sharing as well so compensation is better than most other companies. 2) It's interesting that the person said he liked everything the first month. Yet somehow things magically changed after 1 month. I actually know who this person is and the reality is this person wanted career advancement but was not a proactive motivated person. I and the company are happy to promote and give more opportunities to those who are great and earn the opportunity. If someone is simply smart but does the bare minimum to skate by, that person isn't entitled to an instant promotion. Had this person been proactive and motivated; there would have been a promotion opportunity for him. At all companies these things must be earned. 3) You will not get any leaves. Another totally false statement. We have paid holidays, paid vacation time, and unpaid leaves. What happened with this person is that when we needed him most he took 15 days off; leaving the burden on all the other team members. 4) You don't get paid overtime. The company positions are all professional positions, not manual labor positions. I don't know of any company... Apple, Google, Amazon etc that pay overtime to office professionals. What we do instead; which this guy selectively decided not to mention is that we have performance bonuses and profit sharing so when people do work hard and go the extra mile they do in fact make more than they expect to make and do get rewarded. If any company paid overtime to professional employees; then suddenly everyone would be logging overtime even if they could do their job in half of their standard workday. We and all the companies we are aware of pay for performance and results. So if you are a high performer, you can make more than you would at virtually any other company. You don't have to take my word for it; you can even talk to current employees to verify this. 5) Receiving salary depends on the mood. Another total falsehood. We have clear policies and everyone gets their salary. To again state the obvious, we would not have employees if we didn't pay them or didn't compensate well. The reality is this person basically absconded from the company for at least two weeks with no advanced notice or approval when we were already short-staffed. No company can accept this kind of thing. 6) Even if your father dies you have to report to work. Again, this is untrue. Leaves are given and approved. We have paid and unpaid time off. However during our busy season when we needed this person the most they took a full two weeks off which was too much for the company to bear. 7) The work is boring. The person was just not a motivated person and didn't even say a single word to anyone about feeling bored. The company has a multitude of goals and projects to work on to challenge and keep employees engaged. It should be obvious to you as the reader that the person was lazy and unmotivated because a motivated person who felt unchallenged in some way or found the job boring would have done the professional thing and spoken to his manager about it to find out what could be done to solve this challenge. No manager at any company is a mind reader that can know if someone feels bored or not; and thus cannot find solutions. All this person had to do was express his concerns to management like a professional and ask what could be done to solve the problem. I don't think any current employee would tell you the job is boring as there are tons of things to do every day. Work is work and its not paying a video game; but there are unlimited intellectual and business challenges for those willing and able to take them on... and be rewarded accordingly for their success. Plus, if this person found his job boring and couldn't muster the motivation to even discuss his concerns like an adult with his manager; he could have elected to quit. Of course he didn't quit because he did in fact liked that he was actually doing well financially even though he doesn't admit this in his post above. The reality is that the company is very successful, fast-growing, and has lots of highly motivated employees who do well financially and do receive challenges. I encourage you to arrange a meeting with me and feel free to arrange meetings with current employees if you have any doubts so you can make an informed intelligent decision. I think it would be foolhardy to take what this anoymous poster represented as facts since you have no idea who this person is, can't verify anything they say is fact, and it is clear they are just disgruntled because they were let go from the company due to their lack of motivation and for taking two weeks off with no advanced notice when the company was already short on sales staff.